[whups] No Stage 4 Form and cannot assign new ticket to user.

Bill Hilburn bhilburn at frontier.net
Thu Mar 6 14:26:42 PST 2003

I do have individual users assigned Show, Read, Edit & Delete in the module.

I must have something else wrong somewhere...

If I create a New ticket there is no Stage 4 Form to assign it to anyone.

I think this is where my problem actually starts, we are supposed to get a 
Stage 4 form right?

If I click on this new ticket it opens, I click the Assign Ticket link and 
cannot assign it to anyone, users are listed in the 'Assignee' combobox, 
States are now listed in the 'New State' combobox, yet I select a user and 
click Submit the page just blinks.

If I open the ticket as admin and click the Asign Ticket link it sets 
the 'Owner' as the person I just assigned, tickets never show anything in 
the 'Assigned' field.

Quoting Chuck Hagenbuch <chuck at horde.org>:

> Quoting Bill Hilburn <bhilburn at frontier.net>:
> > When a user creates a ticket can they not re-assign that ticket to
> > someone else?
> They need to have edit permissions for the module the ticket is in.
> > i.e. I create a ticket, assign that ticket to you, you see the ticket
> > then re- assign it to Jan, Jan see's the ticket corrects the problem then
> > marks the ticket as Resolved.
> > 
> > So far only the admin can assign the re-assign a ticket to anyone, I need
> > for the users to assign then re-assign the tickets...
> Assign permissions for those users in the module. If all logged-in users
> should have permission for the module, use default permissions and deny
> guest access.
> -chuck
> --
> Charles Hagenbuch, <chuck at horde.org>
> I know there's fish out there, but where g-d only knows.
> -- 
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Bill Hilburn
NOC Frontier Internet

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