[whups] No Stage 4 Form and cannot assign new ticket to user.

Bill Hilburn bhilburn at frontier.net
Thu Mar 6 14:53:22 PST 2003

Quoting Chuck Hagenbuch <chuck at horde.org>:

> Quoting Bill Hilburn <bhilburn at frontier.net>:
> > I think this is where my problem actually starts, we are supposed to get
> > a Stage 4 form right?
> Only if you create the ticket in an assigned state.

Ok, I changed the state_category to assigned, now I create a new ticket and 
get a Stage 4 Form to assign it to a user, ticket is created, user notified...

> > If I click on this new ticket it opens, I click the Assign Ticket link
> > and cannot assign it to anyone, users are listed in the 'Assignee' 
> > combobox, States are now listed in the 'New State' combobox, yet I select
> > a user and click Submit the page just blinks.
> K... we'll need more than that to go on...

This is where I am trying to re-assign an existing ticket, the browser does a 
refresh but the page comes back exactly the same, nothing changed just 

All of the users have Show, Read, Edit & Delete pemission in the module where 
this ticket was created, I am listed as the Owner, someone else as the 
Requester and I want to assign it to a 3rd user.

Thanks for all your help Chuck, the boss is really pushing to get this into 

> -chuck
> --
> Charles Hagenbuch, <chuck at horde.org>
> I know there's fish out there, but where g-d only knows.
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Bill Hilburn
NOC Frontier Internet

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