[whups] Re: [hermes] Making clients

[Bo Daley]

hi all,

this is something that was being discussed recently on the hermes list (amongst
other lists) -- adding the concept of the 'client' to Whups, which would make
Whups modules act more like 'projects' from the perspective of other
applications (like Hermes).

after a bit of discussion it was sounding like the best approach is something
like this:

* 'clients' are stored in a Turba addressbook that can be accessed by other apps
using an API call
* objects in other apps can be attached to 'clients' using the Links API. In the
case of Whups, modules can be linked to one or more clients.

As a start, the attached patches supply:

* a means of accessing the Turba contacts from inside Whups
* a field in the EditModule admin form that allowing users to attach clients to
modules using the Links API

This can probably be done better -- also I'm a bit uncertain about how/if this
affects the existing links to Whups tickets (does anyone use those?).

Still to do:

* extending the Edit Ticket and Create Ticket forms to let the user select which
client to attach a ticket to (from the list of clients associated with the
selected module).
* displaying the client name on the ticket details page.
* displaying client name in the mybugs page
* allow searching by client


does this make any sense? comments? etc?


bo.


--
Bo Daley
Tilda Communications
http://www.tilda.com.au
bo at tilda.com.au


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