[whups] Ticket creation through email

Stuart K. Bingë list at codefusion.co.za
Tue Aug 17 01:18:27 PDT 2004

Hi Jan,

On Monday, 16 August 2004 16:31, Jan Schneider wrote:
> Zitat von "Stuart K. Bingë" <list at codefusion.co.za>:
> > Hello all,
> >
> > I've been trying to find out whether it's possible for tickets to be
> > created automatically based on incoming email messages, for example if
> > being used in the case of a support mailbox. For example, a client
> > submits a support request via email, which is automatically added to a
> > specific queue as a new pending ticket.
> That should be possible, though I'm not sure if it is already. You can
> already "edit" tickets by email as you noticed below, but this could
> probably be extended to allow creation of tickets if it isn't already.
> See scripts/mail-filter.php for inspiration.

From looking at scripts/mail-filter.php it seems as though you're only able to 
add new tickets through email - it essentially seems to resolve to a 
$whups->addTicket() call. As far as I can tell there's no way to actually 
append comments to an existing ticket through email - the $conf['mail']
['reply'] pref that I described only seems to add a "DO NOT REPLY TO THIS 
EMAIL" message to outgoing ticket notifications.

> [...]


Stuart Bingë
Code Fusion cc.

Office: +27 11 673 0411
Mobile: +27 83 298 9727
Email: s.binge at codefusion.co.za

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