[whups] Re: using whups as troubleshooting database

[Chuck Hagenbuch]

Quoting Jan Schneider <jan at horde.org>:

>> You're right, I was a bit unspecific. My question is more "Who is
>> notified on which action". The creator of the ticket on every update.
>> The person the ticket is assigned to? Any queue admin? On every update
>> or just on specific changes?
>
> AFAIK, queue admins are only notified if the ticket is created, ticket
> creators on every update, and ticket assignees depending on how they
> configured notification emails in their options.

Plus there's the ticket_listeners table, which still needs a UI.

-chuck

-- 
"But she goes not abroad in search of monsters to destroy." - John 
Quincy Adams