[whups] Re: Limit subjects to types

[Mike Bydalek]

Chuck Hagenbuch wrote:

>Quoting Tobias Nix <nix at sipgate.de>:
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>>I would like to have the possiblity to limit subjects to types.
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>Why by type instead of by queue?
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Actually I can see a reason for this as well, to be honest.  An example 
that I recently came across was in my HelpDesk modification, I created a 
queue called like "Computer Setup" and in it I wanted several types, 
"Brand New Computer", "Just E-Mail", "Just Applications" (for example).  
And depending on the type, I wanted to have a different subject with 
some possibilities.  I ended up not using the types and just did 1 type 
for all and had different queues.

In the end, it could be setup either way, but I guess I could see times 
on when people would like to have subjects by type as well as by queue.

-Mike