[whups] automatic assigning of tickets, e-mail address guessing - is it possible ?

[Jan Schneider]

Zitat von David Komanek <xdavid at lib-eth.natur.cuni.cz>:

> On Tue, 3 May 2005, Jan Schneider wrote:
>
>> Zitat von David Komanek <xdavid at lib-eth.natur.cuni.cz>:
>>
>>> I am now evaluating WHUPS before I run it in production system for the
>>> internal purpose of our institution. What I do not understand is how to
>>> automatically assign a ticket to a responsible person. Scenario:
>>>
>>> 1. I create a queue for which I have one responsible person.
>>> 2. My user logs into horde/whups and creates a ticket for that queue.
>>> 3 The person which is responsible for the queue get an email stating what
>>> is new in the queue but the ticket remains unassigned.
>>> 4 Responsible person has to log in, search through unassigned tickets (or
>>> to copy'n'paste the link from the email notice) and assign them manually
>>> to itself.
>>>
>>> Is there a way to merge steps 3 and 4 to one fullz automated task ?
>>
>> Not at the moment.
>
> Any plans for this or something similar ?

Not that I know of. But a clean patch would definitely be considered.

> By the way, probably I could translate whups strings to czech 
> language, if there would be an interest for it.

Sure, send it to the i18n mailing list when you're done.

Jan.

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