[whups] automatic assigning of tickets, e-mail address guessing - is it possible ?
jan at horde.org
Tue May 3 06:43:06 PDT 2005
Zitat von David Komanek <xdavid at lib-eth.natur.cuni.cz>:
> On Tue, 3 May 2005, Jan Schneider wrote:
>> Zitat von David Komanek <xdavid at lib-eth.natur.cuni.cz>:
>>> I am now evaluating WHUPS before I run it in production system for the
>>> internal purpose of our institution. What I do not understand is how to
>>> automatically assign a ticket to a responsible person. Scenario:
>>> 1. I create a queue for which I have one responsible person.
>>> 2. My user logs into horde/whups and creates a ticket for that queue.
>>> 3 The person which is responsible for the queue get an email stating what
>>> is new in the queue but the ticket remains unassigned.
>>> 4 Responsible person has to log in, search through unassigned tickets (or
>>> to copy'n'paste the link from the email notice) and assign them manually
>>> to itself.
>>> Is there a way to merge steps 3 and 4 to one fullz automated task ?
>> Not at the moment.
> Any plans for this or something similar ?
Not that I know of. But a clean patch would definitely be considered.
> By the way, probably I could translate whups strings to czech
> language, if there would be an interest for it.
Sure, send it to the i18n mailing list when you're done.
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