[whups] automatic assigning of tickets, e-mail address guessing - is it possible ?

Jan Schneider jan at horde.org
Tue May 3 06:43:06 PDT 2005

Zitat von David Komanek <xdavid at lib-eth.natur.cuni.cz>:

> On Tue, 3 May 2005, Jan Schneider wrote:
>> Zitat von David Komanek <xdavid at lib-eth.natur.cuni.cz>:
>>> I am now evaluating WHUPS before I run it in production system for the
>>> internal purpose of our institution. What I do not understand is how to
>>> automatically assign a ticket to a responsible person. Scenario:
>>> 1. I create a queue for which I have one responsible person.
>>> 2. My user logs into horde/whups and creates a ticket for that queue.
>>> 3 The person which is responsible for the queue get an email stating what
>>> is new in the queue but the ticket remains unassigned.
>>> 4 Responsible person has to log in, search through unassigned tickets (or
>>> to copy'n'paste the link from the email notice) and assign them manually
>>> to itself.
>>> Is there a way to merge steps 3 and 4 to one fullz automated task ?
>> Not at the moment.
> Any plans for this or something similar ?

Not that I know of. But a clean patch would definitely be considered.

> By the way, probably I could translate whups strings to czech 
> language, if there would be an interest for it.

Sure, send it to the i18n mailing list when you're done.


Do you need professional PHP or Horde consulting?

More information about the whups mailing list