[whups] Assignable users

[Paolo Perrucci]

Hi Chuck,

I would like to configure a queue with a single responsible and multiple 
developer.
The responsible role is to assign the tickets to the right developer but 
to do this I need to include the developers in the responsible user list.
Is this the right approach?

Moreover the developers will receive notifications about new tickets but 
I don't want other persons other than the real responsible to receive 
these notifications.

Thank you
Paolo



Chuck Hagenbuch ha scritto:
> Quoting Paolo Perrucci <p.perrucci at ludonet.it>:
>
>> how can I specify the users a ticket can be assigned?
>> It seems that it's possibile to assign a ticket only to users 
>> responsible
>> for the queue.
>
> Yes. You set those users in the Queue administration page.
>
> -chuck
>
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