[whups] Fwd: Re: Trying to use whups for Horde problem reports

Chuck Hagenbuch chuck at horde.org
Tue Dec 26 08:13:03 PST 2006

Please keep discussions on the list. For now, enjoy your house guests,  
and let us know when you can dig some more.

----- Forwarded message from lists at norrbring.se -----
     Date: Tue, 26 Dec 2006 17:05:06 +0100
     From: Anders Norrbring <lists at norrbring.se>
  Subject: Re: [whups] Trying to use whups for Horde problem reports
       To: Chuck Hagenbuch <chuck at horde.org>

Chuck Hagenbuch wrote:
> Quoting Anders Norrbring <lists at norrbring.se>:
>> In my horde/config/conf.php I have this:
>> $conf['problems']['ticket_params'] = array('queue' => 1, 'state' =>
>> 1, 'priority' => 1, 'type' => 1);
>> $conf['problems']['tickets'] = true;
>> When I click a problem report button, I'm taken to the form to enter
>> a problem description, name and e-mail address, I expected to find
>> myself in a ticket entry form?
>> Then when I click "send", I get this error below the top icon bar:
>> Invalid arguments (array ( 'state' => 'Invalid data submitted.',
>> 'priority' => 'Invalid data submitted.', ))
>> Can someone please guide me in this?
> Sounds like 1 isn't valid for the priority and state ids.
> -chuck
> --
> "we are plastered to the windshield of the bus that is time." - Chris
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Correct Chuck, I was a bit too hasty when setting up the IDs in the  
config array.. ;)  When that was corrected, it worked.

However, I ran into a bunch of other issues that I can't find any  
hints on how to solve.. That, and a couple of entries in the apache2  
error log that annoys me a bit.

[Tue Dec 26 14:48:31 2006] [error] [client] PHP Notice:  
Undefined property:  Horde_Form_Type_datetime::$_show_seconds in  
/srv/www/htdocs/secure/horde/lib/Horde/UI/VarRenderer/html.php on line  
382, referer:  

[Tue Dec 26 14:51:11 2006] [error] [client] File does  
not exist: /srv/www/htdocs/secure/horde/js/prototype.js, referer:  

[Tue Dec 26 14:52:30 2006] [error] [client] File does  
not exist: /srv/www/htdocs/secure/horde/js/prototype.js, referer:  

[Tue Dec 26 14:54:43 2006] [error] [client] PHP Notice:  
Undefined index:  user_email in  
/srv/www/htdocs/secure/horde/whups/ticket/comment.php on line 56,  
https://secure.the-server.net/horde/whups/ticket/comment.php?id=2&transaction=3 There are loads of those as soon as I've used  

Other issues are more related to configs I guess, but as I mentioned,  
I didn't find any hints on those. I'll dive into it a bit more in a  
couple of days, right now I'm having house guests that needs attention..

Anders Norrbring
Norrbring Consulting

----- End forwarded message -----


"we are plastered to the windshield of the bus that is time." - Chris

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