[Tickets #6838] Re: When assigning people responsible for a new queue, I select them from the dropdown and then when saved, my email is repeated once for each assignment.

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Ticket URL: http://bugs.horde.org/ticket/6838
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  Ticket             | 6838
  Updated By         | eculp at encontacto.net
  Summary            | When assigning people responsible for a new queue,  I
                     | select them from the dropdown and then when saved, my
                     | email is repeated once for each assignment.
  Queue              | Whups
  Type               | Bug
  State              | Duplicate
  Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             |
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eculp at encontacto.net (2008-07-30 08:57) wrote:

To make very long and unproductive story as short as possible, I will  
not include all the history but the most recent discovery.

I am still suffering with this and after starting with all new -  
database, programs, configuration - it was ok for a bit but is doing  
it again.  I'm convenced that the problem isn' t whups but somewhere  
else.  I am now thinking it has to do with turba and my ldap  
configuration.  For example, when I look at a ticket that has been  
assigned to three people, it shows up as:

Owners  	Edwin L (dot) Culp <eculp (at) casasponti (dot) net>,  
rrodriguez (at) casasponti (dot) net <eculp (at) casasponti (dot)  
net>, smartinez (at) casasponti (dot) net <eculp (at) casasponti (dot)  
net>

With my email enclosed with <> after each assignee but the database  
for the same ticket shows:

2  	user:eculp at casasponti.net
2 	user:rrodriguez at casasponti.net
2 	user:smartinez at casasponti.net

which is correct.

after making a comment the email is sent as per the following maillog:

-------------------------- first ------------------------------------
Jul 30 06:26:15 casasponti courierd:  
started,id=00130C6A.48904FD7.0000704C,from=<webmaster at casasponti.net>,module=local,host=eculp at casasponti.net!!80!80!/h
ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp at casasponti.net>
Jul 30 06:26:15 casasponti courierd: Waiting.  shutdown time=none,  
wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1
Jul 30 06:26:15 casasponti courierlocal:  
id=00130C6A.48904FD7.0000704C,from=<webmaster at casasponti.net>,addr=<eculp at casasponti.net>,size=2456,success:  
Messa
ge delivered.
------------------------------ second ----------------------------
Jul 30 06:26:15 casasponti courierd: completed,id=00130C6A.48904FD7.0000704C
Jul 30 06:26:15 casasponti courierd: Waiting.  shutdown time=Wed Jul  
30 07:15:45 2008, wakeup time=Wed Jul 30 06:42:30 2008,  
queuedelivering=2, inprogress=

Jul 30 06:26:15 casasponti courierd:  
newmsg,id=00130CEB.48904FD7.00007054: dns; localhost (localhost  
[127.0.0.1])
Jul 30 06:26:15 casasponti courierd:  
started,id=00130CEB.48904FD7.00007054,from=<webmaster at casasponti.net>,module=local,host=eculp at casasponti.net!!80!80!/h
ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp at casasponti.net>
Jul 30 06:26:15 casasponti courierd: Waiting.  shutdown time=none,  
wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1
Jul 30 06:26:15 casasponti courierlocal:  
id=00130CEB.48904FD7.00007054,from=<webmaster at casasponti.net>,addr=<eculp at casasponti.net>,size=2448,success:  
Messa
ge delivered.
---------------------------- third ---------------------------
Jul 30 06:26:15 casasponti courierd:  
started,id=00130CF1.48904FD7.0000705C,from=<webmaster at casasponti.net>,module=local,host=eculp at casasponti.net!!80!80!/h
ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp at casasponti.net>
Jul 30 06:26:15 casasponti courierd: Waiting.  shutdown time=none,  
wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1
Jul 30 06:26:15 casasponti courierlocal:  
id=00130CF1.48904FD7.0000705C,from=<webmaster at casasponti.net>,addr=<eculp at casasponti.net>,size=2460,success:  
Messa

I just noticed that the owners cannot be deleteded form the queue even  
though the option exists.  That could be a bug.  I had to delete them  
manually from the whups_ticket_owners table.

I added three users and DIDNOT include myself and got the following results:

aodria at casasponti.net <eculp at casasponti.net>,  
rrodriguez at casasponti.net <eculp at casasponti.net>,  
smartinez at casasponti.net <eculp at casasponti.net> added to those  
responsible for "PontiNet"

That will again send all the emails to me.  This has to be a  
configuration error but I still have no idea where.

IMO, the above pretty well rules out turba.

I'm not expecting help just hope that something that I have shown here  
will turn on a light.

Thanks.