[Tickets #13351] Re: Activesync Error 500: FOLDERUPDATE Unmatched end tag FolderHierarchy:ParentId

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Ticket URL: http://bugs.horde.org/ticket/13351
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  Ticket             | 13351
  Updated By         | Michael Rubinsky <mrubinsk at horde.org>
  Summary            | Activesync Error 500: FOLDERUPDATE Unmatched end tag
                     | FolderHierarchy:ParentId
  Queue              | Horde Framework Packages
  Version            | Git master
  Type               | Bug
  State              | Not A Bug
  Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             |
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Michael Rubinsky <mrubinsk at horde.org> (2014-07-11 18:51) wrote:

> Well, the problem is that it completely blocks the synchronisation  
> of everything else for that account, so the user will stop getting  
> emails because of a problem in Notes per example.
> Isn't there a way to let the device know that there is a problem?

Yes, by sending a HTTP 500 response, which is what we do.

> In this case, I even recreated the account on the device, but soon  
> after the initial sync, the problem was back. I have no idea what is  
> causing it.

I told you what is causing it, your client is sending broken wbxml.

> I see 3 simlar sync keys in the state table which contain the  
> synckey indicated in the logs, each with the sync_folderid set to  
> foldersync.
> Can I just remove them and get the device to resync folders?

That's what removing the state from the UI does.