[Tickets #13711] Re: ActiveSync via Outlook 2013: Empty Mails

[noreply at bugs.horde.org]

BITTE NICHT AUF DIESE NACHRICHT ANTWORTEN. NACHRICHTEN AN DIESE  
E-MAIL-ADRESSE WERDEN NICHT GELESEN.

Ticket-URL: https://bugs.horde.org/ticket/13711
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  Ticket           | 13711
  Aktualisiert Von | horde40 at volkerthen.com
  Zusammenfassung  | ActiveSync via Outlook 2013: Empty Mails
  Warteschlange    | Synchronization
  Version          | FRAMEWORK_5_2
  Typ              | Bug
  Status           | Feedback
  Priorität        | 2. Medium
  Milestone        |
  Patch            |
  Zuständige       | Michael Rubinsky
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horde40 at volkerthen.com (2014-12-02 18:15) hat geschrieben:

Michael, the developer in charge of this ticket, isn't available til  
the end of the week, as far as I know. In the meantime I did a bit of  
debugging myself. Please follow the procedure, as I did, and let's  
find out what kind of messages (or contact or calendar data) is  
breaking the sync process.

- Delete the account in your Outlook
- Delete the corresponding ActiveSync device in Horde
- Enable per device logging in Horde
- Restart Outlook (as I found out, it has to be restarted. If not,  
then it's not getting a new Sync ID from Horde)
- Set up a new ActiveSync account in Outlook
- Take a look at your email folders in Outlook. Some messages will  
most likely get synced, but at some point it stops. Check the content  
of the first message, that is not getting synced. You might see these  
messages in the log file. In my test case it was the sent folder that  
was responsible for at least this one specific problem on the client  
side. Outlook didn't finish the sync process, and started again and  
again syncing the sent folder to that specific point (in my case  
2014-11-07, 13:10), duplicating every message at every sync on the  
client side.

- The message that interfered with the sync was a vcalendar invitation  
of my client (date 2014-11-07, 13:18), generated by Outlook, sent over  
ActiveSync.

- We saved that message, deleted it from the sent and trash folder.  
Thereafter we had a complete sync.

- I sent the content of said message to Mike.