[dev] Customer telephonic support

[Manilal K M]

On 22/03/07, Jan Schneider <jan at horde.org> wrote:
> Zitat von duck <duck at obala.net>:
>
> > I have the need to track telephonic customer support. Expand Whups or
> > create a new module? Has someone already do something on this?
> > Desired features:
> >
> >     * track when a customer called and track the time spend on support
> >     * easy and fast customer search to find a customer as soon as he
> >       identifies
> >     * have a price list of type of support
> >     * support types: billable, free - bug solving
> >     * every customer has his own "free time" and sale (contract based)
> >     * reports
> >     * statistic
> >     * possibility to use Minerva to bill the customer for the support
>
>  From your list I rather see some similarity with Hermes. It already
> has a timer, clients, search capabilities, reports, billable and
> non-billable hours, cost objects etc.
>
> The billing support isn't really usable anyway, so it should be
> deprecated in favour of Minerva.
>
> Jan.
I have a question related with hermes. How can I specify whether the
hours tracked is billable or non-billable?
regards
Manilal

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