[dev] Workers in Hermes and Gulliver

Duck duck at obala.net
Mon Jun 18 16:28:04 UTC 2007


On Monday 18 of June 2007 18:17:44 Jan Schneider wrote:
> So you want users to enter time for other users? Under which scenarios
> is that necessary?

For us, a telephone customer support. Customer calls, the telephonist pick ups 
the request and delegate the task to a member of the support team. Then 
another out customer (a wellness center) has the same issue. A customer calls 
and than the receptionist must delegate the massage to one of the employees. 
For this I will extend the time definition which is even in the todo. ” - 
Preference to select a new entry mode where user can enter start time and end 
time (instead of number of hours).” .

Duck


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