[dev] Workers in Hermes and Gulliver
Jan Schneider
jan at horde.org
Mon Jun 18 17:00:21 UTC 2007
Zitat von Duck <duck at obala.net>:
> On Monday 18 of June 2007 18:17:44 Jan Schneider wrote:
>> So you want users to enter time for other users? Under which scenarios
>> is that necessary?
>
> For us, a telephone customer support. Customer calls, the
> telephonist pick ups
> the request and delegate the task to a member of the support team. Then
> another out customer (a wellness center) has the same issue. A customer calls
> and than the receptionist must delegate the massage to one of the employees.
> For this I will extend the time definition which is even in the todo. ” -
> Preference to select a new entry mode where user can enter start time and end
> time (instead of number of hours).” .
But what has one thing to do with the other? Tasks are managed in Nag,
and Nag already has an assignee field, though the logic an UI is still
missing. But this has nothing to do with time tracking, let alone an
option to enter the start and end time. Or am I missing something?
Jan.
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