[dev] Constructive Criticism/Venting

[Luis Felipe Marzagao]

Em 12/03/2014 02:53, Michael M Slusarz escreveu:
> * Maybe I'm being especially sensitive, but it seems I have seen a LOT 
> of unconstructive criticism lately on the lists. Of the "Horde sucks!" 
> or "you suck!" or "I upgraded to a new version, and to my surprise it 
> is totally different!  f*** you for changing the code!", or "this 
> software sucks because it is missing 1 feature I want even though it 
> does 99% of what I need. Oh yeah, did I mention that I paid nothing 
> for this software, but that factor is irrelevant. And oh yeah, I 
> realize this is open source and I can fix/change the software to my 
> specifications, or even support the developers to help me out, but no! 
> I demand the software work the way *I* want it to!"  Maybe it's my 
> mid-lifeness catching up to me, but I remember a sunnier time when 
> open source software was a privilege, not a right.  I'm wondering if 
> we've now reached a new normal where people tend to forget this fact.  
> I'll be the first to thank most of the Horde users that provide useful 
> dialogue/criticisms/input that is integral to any open source project. 
>  But haters are going to hate, and my unscientific subjective census 
> feels the negativity is on the uptick.  And I haven't yet figured out 
> how to program my spam software to filter out emails based on content.

If it is of any help, I just want to say my company uses horde for a 
long time (since 2006, IIRC) and we are really *grateful* for it. I also 
handle three other horde installs for other companies. Whenever I can, I 
recommend horde for others.

Inconsistent comments comming in not courteous manners should simply be 
ignored. I think it´s the best remedy.

I did had a hard time convincing people they would have to accept the 
fact there was no more visual display for their signatures, but 
eventually they accepted it. They still get confused and I was not able 
to make them work with two profiles (one with signature and one 
without). Other source of trouble was the "forwarding/editing as new" 
issue. But, like you said, it is indeed a privilege benefiting from open 
source software and I always bring that fact into the discussion, and 
also the fact there are tons of extraordinary features in the groupware 
and its modules.

Not to mention the work you guys did with Horde 5 UI was remarkable.

All of that to say I think you are right in your thoughts and do not let 
incoherent/impolite comments dishearten you.

Best regards,

Luis Felipe