[horde] Some emails causing blank (white/empty) inbox--messages dissappear - until those messages are deleted (Horde3/IMP)

Arminas g.arminas at gmail.com
Thu Apr 10 07:50:41 UTC 2008


ps, here is my "bad" e-mail's header:


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2008/4/10, Arminas <g.arminas at gmail.com>:
> Hi,
>  I have simmilar problem. I already have installed earler version of
>  Horde (which uses imap rpotocol), and now im tryin to install new one.
>  But there is some acounts who is not able to see inbox (only inbox) in
>  new version.. I got no idea what is wrong with it, but would be glad
>  if anyone could explain how to solve it or, at least, what causes
>  it...
>
>  BR,
>  Arminas
>
>
>  2008/4/10, Support <support at mytechsupport.com>:
>
> > Description of problem:
>  >   It seems that certain emails trigger this problem.  When looking at the
>  >  inbox, no messages appear, but it still shows that there are emails (e.g.
>  >  showing 1 - 10 of 1000).
>  >   Paging works in that if you visit another (e.g. 11 - 20 of 1000) where
>  >  there are none of these emails are displayed, then the inbox shows the
>  >  emails normally.
>  >   By turning the paging down to display 1 email per page, I discovered that
>  >  certain emails seem to be tied to this problem.  As I navigate to a
>  >  problematic email, it goes blank, but all the other emails are fine.
>  >   There are some other issues going on, but will list those separately (not
>  >  sure if related)
>  >   I believe this problem is related to my particular setup/configuration.
>  >
>  >  Recent changes made:
>  >   Upgraded to latest version of Horde3.
>  >   We did upgrade to the latest PHP, but that seem to have other problems, so
>  >  we rolled back.
>  >
>  >
>  >  Configuration:
>  >    freebsd 6.2, apache 1.3.37, php  5.1.6, mysql  4.1.22
>  >
>  >
>  >  Severity/coverage:
>  >   It affects several accounts and seems to be solely caused by certain
>  >  emails:
>  >   Emails do not have problems with Thunderbird, Outlook, or other desktop
>  >  clients.  If I delete using IMAP, then all is fixed in the webmail.
>  >   I did have one similar report of this long before the upgrade, but not
>  >  sure if it was the same problem.  I had her just download her email via POP
>  >  and was working again (I assumed malformed emails).
>  >
>  >
>  >  Recognized patterns:
>  >   I discovered that the main differnece between these faulty emails and the
>  >  working ones is that the subject line for the bad emails look like this:
>  >
>  >         Subject:
>  >  =?ISO8859-1?Q?Your_enrollment_in_ClientLine=AE_is_approved?=
>  >         Subject: =?koi8-r?B?8NLJyM/EydTF?=
>  >
>  >   As you can see, the extra characters such as the equals sign "=" , the
>  >  question mark "?" and the encoding type
>  >    I realize that both of these samples are SPAM.  Perhaps bad SPAM is part
>  >  of the problem.
>  >
>  >
>  >  Full email headers follow form two sample problem emails (actual domain
>  >  anmes have been changed to protect the innocent). If you need samples of
>  >  working emails, I can send those too.
>  >
>  >  ============================================================================
>  >  ============================================================================
>  >  ==
>  >
>  >  Return-Path: <ntpo at norcom.ru>
>  >  Delivered-To: mydomaintcom-temp at mydomain.com
>  >  Received: (qmail 19436 invoked by uid 1009); 9 Apr 2008 15:29:05 -0000
>  >  Delivered-To: MYDOMAIN-mm at MYDOMAIN.com
>  >  Received: (qmail 19434 invoked by uid 1009); 9 Apr 2008 15:29:05 -0000
>  >  Received: by simscan 1.1.0 ppid: 19095, pid: 19359, t: 6.7186s
>  >          scanners: attach: 1.1.0 clamav: 0.92.1
>  >  /m: spam: 3.2.3
>  >  X-Spam-Checker-Version: SpamAssassin 3.2.3 (2007-08-08) on
>  >         bsd3.mytechsupport.com
>  >  X-Spam-Level: ****
>  >  X-Spam-Status: No, score=4.5 required=5.0 tests=BAYES_80,
>  >         RAZOR2_CF_RANGE_51_100,RAZOR2_CF_RANGE_E4_51_100,RAZOR2_CHECK
>  >  autolearn=no
>  >         version=3.2.3
>  >  Received: from pop-catel-2-181.azeronline.com (HELO dns) (62.217.141.181)
>  >   by 0 with SMTP; 9 Apr 2008 15:28:58 -0000
>  >  Received-SPF: softfail (0: transitioning SPF record at norcom.ru does not
>  >  designate 62.217.141.181 as permitted sender)
>  >  Received: from [62.217.141.181] by mx1.norcom.ru; Wed, 9 Apr 2008 19:30:21
>  >  +0400
>  >  From: =?koi8-r?B?IuXQycbBziDkwc7P1yI=?= <ntpo at norcom.ru>
>  >  To: <mm at MYDOMAIN.com>
>  >  Subject: =?koi8-r?B?8NLJyM/EydTF?=
>  >  Date: Wed, 9 Apr 2008 19:30:21 +0400
>  >  Message-ID: <01c89a78$26af6100$b58dd93e at ntpo>
>  >  MIME-Version: 1.0
>  >  Content-Type: text/plain;
>  >         charset="koi8-r"
>  >  Content-Transfer-Encoding: 8bit
>  >  X-Priority: 3 (Normal)
>  >  X-MSMail-Priority: Normal
>  >  X-Mailer: Microsoft Outlook, Build 10.0.4510
>  >  X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1807
>  >  Importance: Normal
>  >  X-Antivirus: avast! (VPS 080409-0, 04/09/2008), Inbound message
>  >  X-Antivirus-Status: Clean
>  >
>  >
>  >  ============================================================================
>  >  ============================================================================
>  >  ==
>  >
>  >
>  >
>  >  Return-Path: <wellsfargo at myclientline.net>
>  >  Delivered-To: MYDOMAINcom-editor at MYDOMAIN.com
>  >  Received: (qmail 84651 invoked by uid 1009); 8 Apr 2008 08:05:32 -0000
>  >  Received: by simscan 1.1.0 ppid: 84615, pid: 84621, t: 3.1347s
>  >          scanners: attach: 1.1.0 clamav: 0.92.1
>  >  /m: spam: 3.2.3
>  >  X-Spam-Checker-Version: SpamAssassin 3.2.3 (2007-08-08) on
>  >         bsd3.mytechsupport.com
>  >  X-Spam-Level:
>  >  X-Spam-Status: No, score=-1.1 required=5.0 tests=BAYES_00,HTML_MESSAGE,
>  >         MIME_HTML_ONLY autolearn=no version=3.2.3
>  >  Received: from mail01.firstdatacorp.com (204.124.84.54)
>  >   by 0 with SMTP; 8 Apr 2008 08:05:29 -0000
>  >  Received-SPF: none (0: domain at myclientline.net does not designate
>  >  permitted sender hosts)
>  >  Received: from ([204.124.84.49])
>  >         by mail01.firstdatacorp.com with SMTP  id KP-TRPV1.440330739;
>  >         Mon, 07 Apr 2008 23:05:55 -0500
>  >  Received: from mail1.firstdatacorp.com (204.124.84.45)
>  >         by srvsig02.firstdatacorp.com (Sigaba Gateway v4.1)
>  >         with ESMTP id 75182302; Mon, 07 Apr 2008 23:05:31 -0500
>  >  Received: from aopclspa ([170.186.253.207])
>  >           by srvari01p.1dc.com (Lotus Domino Release 6.5.2)
>  >           with ESMTP id 2008040723081806-9806609 ;
>  >           Mon, 7 Apr 2008 23:08:18 -0500
>  >  Message-ID: <1380064567.1207627575559.JavaMail.wasup at aopclspa>
>  >  From: WellsFargo at myclientline.net
>  >  To: EDITOR at MYDOMAIN.COM
>  >  Subject: =?ISO8859-1?Q?Your_enrollment_in_ClientLine=AE_is_approved?=
>  >  Mime-Version: 1.0
>  >  X-MIMETrack: Itemize by SMTP Server on SRVARI01P/FDC(Release 6.5.2|June 01,
>  >  2004) at 04/07/2008
>  >   11:08:18 PM,
>  >         Serialize by Router on SRVSMTP01/FDC(Release 6.5.1|January 21, 2004)
>  >  at 04/07/2008
>  >   11:11:52 PM,
>  >         Serialize complete at 04/07/2008 11:11:52 PM
>  >  Date: Mon, 7 Apr 2008 23:08:18 -0500
>  >  Content-Transfer-Encoding: 7bit
>  >  Content-Type: text/html
>  >  X-Antivirus: avast! (VPS 080409-0, 04/09/2008), Inbound message
>  >  X-Antivirus-Status: Clean
>  >  .
>  >
>  >
>  >
>  >  --
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