[horde] sync help

[Bill Day]

Jan,

As a sometime offender, I want to say first how much I really, really  
appreciate the extraordinary work of the Horde team in producing the  
best groupware at the best price.  I use Horde to sync my iPhone every  
day and it works beautifully overall.

I admit that on occasion I have reported problems without providing  
enough information.  I am also representative of that portion of your  
userbase that is more enthusiast than specialist.  Perhaps it would be  
helpful to have a wiki entry (or a pointer if one exists) on what the  
Horde developers' expectations are with respect to bug reporting.  If  
one or more of the developers were willing to provide some input and  
answer questions, I would be willing to write a draft.

Please don't give up on your users!

Sincerely,

Bill Day

Sent from my iPhone

On May 4, 2009, at 3:52 AM, lst_hoe02 at kwsoft.de wrote:

> Zitat von Jan Schneider <jan at horde.org>:
>
>>
>> I don't get it. You guys (and I don't mean you personally alone)  
>> keep complaining about synchronization not working on random device/ 
>> software/version combinations. If we are lucky you create bug  
>> reports and post log files. But if we provide fixes and patches  
>> that we can't test ourselves because we don't own a myriad of  
>> mobile devices, no one is able to properly report back if what we  
>> did fixed their problems.
>> The last few issues I tried to fix with Horde 3.3.4-RC1 have each  
>> been reported like a dozen times. But not a single person up to now  
>> even bothered to test and report back whether that release fixed it  
>> for them.
>> But I bet, as soon as we release a stable version of 3.3.4, the  
>> complaints come rushing in that one's personal such-a-bad problem  
>> still hasn't been fixed. That's really making it hard to keep  
>> having fun working on that code.
>>
>
> Sorry but i have been really busy lately. I will try to streamline  
> the problems i am involved in as good as possible but i have to  
> recreate my testsystems first.
>
> Regards
>
> Andreas
>
>
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