[horde] horde Digest, Vol 2509, Issue 2

[Ruben Squartini]

Hi Jan!

The apache2.2 running on the site has the mod_rewrite module  
installed, the problem was that the /usr/share/horde3/ directory had  
not "AllowOverride All", but just a limited one in Apache site  
configuration file.

I'm able now to add tickets using GET-based URLs or 'pretty' ones.

Thank you very much!

Ruben.

PS: Do I must open a ticket in bugs.horde.org about the builder.js not  
being there in Whups 1.0 or 1.0.1-cvs?


> Zitat von Ruben Squartini <ruben at auger.org.ar>:
>
>> Hi Jan!
>>
>> Sorry about the priority header, will not happen again, just an
>> automatic reaction to troubles that need urgent attention and forgot
>> that I was writing to the list.
>>
>>>> I downloaded the new 1.2.4 version of Horde Groupware Webmail and
>>>> tried again to solve this problem to no success.
>>>>
>>>> After creating Queues, Types, Status and Priorities (in the right
>>>> order and so), when I try to create a ticket it shows the steps (1,
>>>> 2, 3) and finally when it tries to save the ticket is fails.
>>>
>>> Why? How?
>>
>> When you try to add a new ticket, first select the Queue which it
>> will be assigned to (Stage 1), then select the Type (Stage 2) and
>> finally fill all data regarding the incidence, when clicking on the
>> Send button, the following error appears in the browser:
>>
>> Not Found
>> The requested URL /whups/ticket/7 was not found on this server.
>> Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny3 with Suhosin-Patch
>> mod_ssl/2.2.9 OpenSSL/0.9.8g Server at webmail.auger.org.ar Port 80
>>
>> I checked that directory permissions are open (777), and even turned
>> the ownership of the whole Whups folder to apache2 user with no
>> success.
>>
>> No Horde log messages, but Apache points the following error:
>> [Tue Jul 07 22:57:34 2009] [error] [client 168.96.148.111] File does
>> not exist: /usr/share/horde3/js/builder.js, referer:
>> http://webmail.auger.org.ar/whups/ticket/create.php
>>
>> Tickets are shown in the main Ticket, but no mater if you click on
>> the Queue or the ticket, you get always:
>>
>> Not Found
>> The requested URL /whups/queue/3 was not found on this server.
>> Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny3 with Suhosin-Patch
>> mod_ssl/2.2.9 OpenSSL/0.9.8g Server at webmail.auger.org.ar Port 80
>>
>> or
>>
>> Not Found
>> The requested URL /whups/ticket/1 was not found on this server.
>> Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny3 with Suhosin-Patch
>> mod_ssl/2.2.9 OpenSSL/0.9.8g Server at webmail.auger.org.ar Port 80
>
> You don't have mod_rewrite enabled in Apache, but told Horde to use
> mod_rewrite.
>
> Jan.

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