[horde] whups

[Jan Schneider]

Zitat von Pavel novakovic <novakoviccs at gmail.com>:

> Hi list,
>
> I'm setting up whups module. I'm traying to set queues of demands for
> delegates. Let's say that user sent a ticket. The despatcher accepts this
> ticket and resend the ticket to another user with some comment. User will be
> informed about acception of this tickets but he get the comment ass well and
> that's what I don't want right?. The solution is to create one public and
> one private queue. The delegate can create another private ticket after
> acception of that public one wait for solution and after that  close the
> private ticket and send the answer of the public ticket from the queu.
> It would be easy to have only one queue and specific user but I need to have
> despatcher role from certain reason. Is there any way how to hide the
> personal notes from despatcher to the solver?

You can limit comments to a certain group only.

Jan.

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