[horde] WHUPS: removing/hiding a standard property (Requester, Due Date)

[Jan Schneider]

Zitat von Ralf Lang <ralf.lang at ralf-lang.de>:

> Hi, I am currently configuring whups 1.0.2 on the latest stable framework
> release as an internal ticketing system for the company I work with.
>
> In our use case, the "The Requester's Email Address" field is  
> confusing at best
> - it seems to remove the creating horde user's ownership of the ticket, even
> if the provided email address is the horde user's from_addr and his marked
> turba contact.
>
> Thus, I want to hide this field globally or for some queues but I didn't yet
> figure out how to do it.

This is done through the permission system.

> I also have a lot of cases where I don't want the requester to set a due date
> for he cannot know it. It would be good to hide this, too or be able to
> provide a ticket type specific default which would make sense.
>
> Does this require a patch and if so, would you like to get this patch
> upstream?

Due date fields are added unconditionally. In the edit form, you can  
use the group_fields hook to not include the due date field into the  
form.
A patch that adds a permission for setting due dates would be nice.

Jan.

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