[horde] [imp] default reply behavior in dimp/imp

[D G Teed]

On Tue, Sep 6, 2011 at 1:58 PM, Michael M Slusarz <slusarz at horde.org> wrote:

> And totally agree with Jan: to those who think a user can't figure out a
> drop-down arrow element provides additional options related to the top-level
> element, a very common element in a variety of UIs, then you obviously
> regard your users a bunch of complete idiots.  This seems entirely
> unrealistic.

The button used for the drop down selector is unrealistically small.
I didn't notice it until much later in the testing of horde.

I don't regard users as idiots.  But I do know they reply very quickly to
email at times.  When they do this and they are tired (were you a student
in University before?), or in a rush, or emotional, or focused on something
else at the moment, a terrible mistake of Reply to All can occur, and
potentially
ruin their life.  I've seen a department head with a Ph. D. use Reply to All
in error (not sure what email client it was).  So it doesn't link to
intelligence.

Assuming users are always wide awake, completely read everything on the screen
in front of them, etc., place full attention on the user interface, is
just unrealistic.

The best safety is to make them engaged in how they intend to reply, not
starting on any default for all replies.

We want the user's intentions involved, not the software's.