[horde] Error: No connection to server

[Simon Brereton]

On 4 November 2011 10:11, Jan Schneider <jan at horde.org> wrote:
>
> Zitat von Simon Brereton <simon.brereton at buongiorno.com>:
>
>> Hi
>>
>> I have one installation of Horde that is available on three different URLs
>> (https://webmail.example.com, https://webmail.example.net and
>> https://webmail.example.org) and although users are encouraged to log in on
>> the domain corresponding to their email, because the authentication is
>> against the IMAP server, it would work on any URL.
>>
>> I now have one user who is getting:
>>        Error when communicating with the server.[Thu 03 Nov 2011 02:04:28
>> PM EST]
>> and
>>        The server was unable to generate the message list.[Thu 03 Nov 2011
>> 02:04:29 PM EST]
>>
>> This happens for one user regardless of the domain they log in on.  It
>> doesn't happen for any of the other users..  Unless changed users are
>> presented with the Portal page - which doesn't load for this use.  Changing
>> the URL to imp/ starts to load IMP and then errors above occur.  Ditto
>> changing it to kronolith/
>>
>> The logs aren't very forth-coming.  Here is one login session for the
>> user..

>> Googling the errors, I saw a comment by Jan to check the apache logs -
>> those turned up this.
>>
>>
>> [Thu Nov 03 17:35:01 2011] [error] [client 77.101.63.17] PHP Fatal error:
>>  Allowed memory size of 134217728 bytes exhausted (tried to allocate 24
>> bytes) in /usr/share/horde4/kronolith/lib/Kronolith.php on line 698,
>> referer: https://webmail.example.net/imp/
>> [Thu Nov 03 18:06:53 2011] [error] [client 38.104.167.66] PHP Fatal error:
>>  Allowed memory size of 134217728 bytes exhausted (tried to allocate 64
>> bytes) in /usr/share/php/Horde/Date.php on line 1055, referer:
>> https://webmail.example.net/login.php?horde_logout_token=TrLYKvGPlLzBE4nfF2NO4JSVSUZGs4nfF2NO4JSVSUZG6Zo6hB0&logout_reason=4
>> [Thu Nov 03 18:07:25 2011] [error] [client 38.104.167.66] PHP Fatal error:
>>  Allowed memory size of 134217728 bytes exhausted (tried to allocate 75
>> bytes) in /usr/share/php/Horde/Date.php on line 1054, referer:
>> https://webmail.example.net/imp/
>> [Thu Nov 03 18:07:27 2011] [error] [client 38.104.167.66] PHP Fatal error:
>>  Allowed memory size of 134217728 bytes exhausted (tried to allocate 75
>> bytes) in /usr/share/php/Horde/Date.php on line 1054, referer:
>> https://webmail.example.net/imp/
>
> Well, the error message can't be clearer.

For you maybe - but why would only this user have a problem with
Date.php?  Are you suggesting I raise my PHP memory limit?


>> 77.101.63.17 is the user testing, 38.104.167.66 is me.
>>
>>
>> What more can I do?  The maillog shows no complaints from dovecot.
>>
>>
>> Is there a way to clear the portal from the admin interface for one user?
>
> No, you need to do it directly in the preference storage.

So, in MYSQL?  Where and which table?

Simon