[horde] Error: No connection to server

[Jan Schneider]

Zitat von Simon Brereton <simon.brereton at buongiorno.com>:

> On 4 November 2011 10:11, Jan Schneider <jan at horde.org> wrote:
>>
>> Zitat von Simon Brereton <simon.brereton at buongiorno.com>:
>>
>>> Hi
>>>
>>> I have one installation of Horde that is available on three different URLs
>>> (https://webmail.example.com, https://webmail.example.net and
>>> https://webmail.example.org) and although users are encouraged to log in on
>>> the domain corresponding to their email, because the authentication is
>>> against the IMAP server, it would work on any URL.
>>>
>>> I now have one user who is getting:
>>>        Error when communicating with the server.[Thu 03 Nov 2011 02:04:28
>>> PM EST]
>>> and
>>>        The server was unable to generate the message list.[Thu 03 Nov 2011
>>> 02:04:29 PM EST]
>>>
>>> This happens for one user regardless of the domain they log in on.  It
>>> doesn't happen for any of the other users..  Unless changed users are
>>> presented with the Portal page - which doesn't load for this use.  Changing
>>> the URL to imp/ starts to load IMP and then errors above occur.  Ditto
>>> changing it to kronolith/
>>>
>>> The logs aren't very forth-coming.  Here is one login session for the
>>> user..
>
>>> Googling the errors, I saw a comment by Jan to check the apache logs -
>>> those turned up this.
>>>
>>>
>>> [Thu Nov 03 17:35:01 2011] [error] [client 77.101.63.17] PHP Fatal error:
>>>  Allowed memory size of 134217728 bytes exhausted (tried to allocate 24
>>> bytes) in /usr/share/horde4/kronolith/lib/Kronolith.php on line 698,
>>> referer: https://webmail.example.net/imp/
>>> [Thu Nov 03 18:06:53 2011] [error] [client 38.104.167.66] PHP Fatal error:
>>>  Allowed memory size of 134217728 bytes exhausted (tried to allocate 64
>>> bytes) in /usr/share/php/Horde/Date.php on line 1055, referer:
>>> https://webmail.example.net/login.php?horde_logout_token=TrLYKvGPlLzBE4nfF2NO4JSVSUZGs4nfF2NO4JSVSUZG6Zo6hB0&logout_reason=4
>>> [Thu Nov 03 18:07:25 2011] [error] [client 38.104.167.66] PHP Fatal error:
>>>  Allowed memory size of 134217728 bytes exhausted (tried to allocate 75
>>> bytes) in /usr/share/php/Horde/Date.php on line 1054, referer:
>>> https://webmail.example.net/imp/
>>> [Thu Nov 03 18:07:27 2011] [error] [client 38.104.167.66] PHP Fatal error:
>>>  Allowed memory size of 134217728 bytes exhausted (tried to allocate 75
>>> bytes) in /usr/share/php/Horde/Date.php on line 1054, referer:
>>> https://webmail.example.net/imp/
>>
>> Well, the error message can't be clearer.
>
> For you maybe - but why would only this user have a problem with
> Date.php?  Are you suggesting I raise my PHP memory limit?

It's not a problem with Date.php. But the limit has to exceed  
*somewhere*. It happens to be in that file.
And yes, that's what I'm suggesting.

>>> 77.101.63.17 is the user testing, 38.104.167.66 is me.
>>>
>>>
>>> What more can I do?  The maillog shows no complaints from dovecot.
>>>
>>>
>>> Is there a way to clear the portal from the admin interface for one user?
>>
>> No, you need to do it directly in the preference storage.
>
> So, in MYSQL?  Where and which table?

horde_prefs

This has been asked a hundred times. If you don't even find it on the  
wiki, you would find it in the archives within a minute.

Jan.

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