[horde] Samsung S4 Contacts ActiveSync issues

[Michael J Rubinsky]

Quoting Simon Wilson <simon at simonandkate.net>:

> OK, now that I am doing more serious ActiveSync testing on the S4...  
> I have discovered some issues.
>
> Initial partnership and server -> S4 sync seems to work OK. The  
> device successfully pulls down 367 contacts, emails for the one  
> month period, and calendar entries.
>
> Creating an appointment on the S4 syncs to the server almost  
> instantly, although a strange item shows in the logs that I can't  
> paste in here as it just doesn't display. I can send you the logs  
> Mike, it shows as NUL (white text black background) in Notepad++.

Probably the serialized folder object, no issue.

> However contacts from device to server are a problem. I created a  
> new contact on the S4, named Another Atest. It is saved locally on  
> the S4. 60 minutes later, still nothing through AS. I did a manual  
> "Sync Now" (Setup / Accounts / Microsoft Exchange ActiveSync /  
> simon at simonandkate.net / Sync Now) after one hour from the S4, and  
> it then sync'ed to the server. During that hour there is sync chat  
> between the server and the device (I have the logs), but the new  
> contact is not sync'ed.
>
> Server-side changes sync through to the S4 almost immediately.
>
> A new contact on iPad works fine, syncing up almost immediately.
>
> Then I deleted TWO contacts on the iPad, one that had been created  
> on the iPad, the other one Another Atest that was created on the S4.  
> The iPad deletions synced through to Turba almost immediately, both  
> disappearing. It then sync'ed with the S4:
>
> 2013-06-25T16:43:57+10:00 INFO: [27951] Initializing state for  
> collection: @Contacts@, synckey:  
> {51c92b06-61f4-48bf-80c6-5da1c0a801e6}76
> 2013-06-25T16:43:57+10:00 INFO: [27951] Loading state for synckey  
> {51c92b06-61f4-48bf-80c6-5da1c0a801e6}76
> 2013-06-25T16:43:57+10:00 INFO: [27951] Initializing message diff  
> engine for @Contacts@ (@Contacts@)
> 2013-06-25T16:43:57+10:00 INFO: [27951]  
> Horde_Core_ActiveSync_Driver::getServerChanges(@Contacts@,  
> 1372142197, 1372142637, 0, 1)
> 2013-06-25T16:43:57+10:00 INFO: [27951] Fetching changes for  
> contacts using TIMESTAMPS.
> 2013-06-25T16:43:57+10:00 INFO: [27951] Found 2 message changes in  
> @Contacts at .
> 2013-06-25T16:43:57+10:00 INFO: [27951] Checking for PIM initiated changes.
> 2013-06-25T16:43:57+10:00 INFO: [27951]  
> Horde_Core_ActiveSync_Driver::_smartStatMessage(@Contacts@,  
> 20130625063637.kjFFeVbmQBlw_3aKZT3D4Q1 at mail.simonandkate.net)
> 2013-06-25T16:43:57+10:00 INFO: [27951] Ignoring PIM initiated  
> change for  
> 20130625063637.kjFFeVbmQBlw_3aKZT3D4Q1 at mail.simonandkate.net (PIM  
> TS: 1372142197 Stat TS: 0)
> 2013-06-25T16:43:57+10:00 INFO: [27951]  
> Horde_Core_ActiveSync_Driver::_smartStatMessage(@Contacts@,  
> 20130625045840.ftYoqyzeHgOHJxeeTgqDhw4 at mail.simonandkate.net)

This doesn't show any deletion, just a check that says that one of the  
changes was a change caused by something the client sent to the  
server. E.g., a new contact sent to the server would cause a change to  
be detected (a new contact was added) but since it was a new contact  
sent from the client, we don't need to tell the client about it.


> And only ONE of them is removed from the S4. The one that is not  
> removed is the one that was created on the S4, and took an hour to  
> sync.
>
>
> So contacts are pretty much impossible to keep current on the S4 at  
> the moment.
>
> I can open a bug and attach the various logs if you want?

You can create the ticket, but no promises. It sounds like a client  
issue. If the client doesn't want to push a change, there's nothing  
Horde can do to force it to.

-- 
mike

The Horde Project (www.horde.org)
mrubinsk at horde.org
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