[horde] [Whups] user/admin documentation

Michael Cramer michael at bigmichi1.de
Wed Sep 4 09:55:44 UTC 2013

  Zitat von Jan Schneider <jan at horde.org>:

> Zitat von Michael Cramer <michael at bigmichi1.de>:
>> Hello,
>> today i tried to set up whups to provide an issue management syste. i
>> up the queue, the types, the priorities and add a user to manage the
>> queue.
>> but now when a user creates a ticket, the default type is picked up (not
>> modifieable by the creator) and the state and priority dropdown are
>> filled
>> with all states and in brackets the queue names. i think i did something
>> wrong during the setup, but not sure what.
> Do you have the different types assigned to the different queues? See
> the Queue/type matrix.
>> is there some user/admin documentation available that shows the setup
>> process?
> Unfortunately not.
>> some questions that i trie to answer at the moment are:
>> - how can a user choose the type
> Assign the types to the queue (see above).
>> - which permissions are needed for normal users and queue managers
> There are no queue managers, but you can add whups admins, and add
> per-queue permissions like for assigning tickets etc. This is done via
> the permissions interface.
>> - how can the options in the priority and state dropdown be reduced to
>> items that are only available for the desired type
> Priorities and states are tied to the type, so you can always only
> select those that match the current ticket type. There is no need to
> somehow manually "reduce" them.
> --
> Jan Schneider
> The Horde Project
> http://www.horde.org/
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i have 4 types assigned to the queue (have at this time only one queue),
checkboxes are set in the matrix
so when creating a new ticket step 1 and 2 are skipped, step 1 is autofilled
with the only one existing queue and step 2 is filled with the default type
for the queue and in step 3 state and priority dropdown has all available
entries from the combination of types and states and types and priorities.

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