[horde] [Whups] user/admin documentation
jan at horde.org
Wed Sep 4 09:17:42 UTC 2013
Zitat von Michael Cramer <michael at bigmichi1.de>:
> today i tried to set up whups to provide an issue management syste. i set
> up the queue, the types, the priorities and add a user to manage the queue.
> but now when a user creates a ticket, the default type is picked up (not
> modifieable by the creator) and the state and priority dropdown are filled
> with all states and in brackets the queue names. i think i did something
> wrong during the setup, but not sure what.
Do you have the different types assigned to the different queues? See
the Queue/type matrix.
> is there some user/admin documentation available that shows the setup
> some questions that i trie to answer at the moment are:
> - how can a user choose the type
Assign the types to the queue (see above).
> - which permissions are needed for normal users and queue managers
There are no queue managers, but you can add whups admins, and add
per-queue permissions like for assigning tickets etc. This is done via
the permissions interface.
> - how can the options in the priority and state dropdown be reduced to
> items that are only available for the desired type
Priorities and states are tied to the type, so you can always only
select those that match the current ticket type. There is no need to
somehow manually "reduce" them.
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