[horde] [Whups] user/admin documentation

Jan Schneider jan at horde.org
Wed Sep 4 09:17:42 UTC 2013

Zitat von Michael Cramer <michael at bigmichi1.de>:

> Hello,
> today i tried to set up whups to provide an issue management syste. i set
> up the queue, the types, the priorities and add a user to manage the queue.
> but now when a user creates a ticket, the default type is picked up (not
> modifieable by the creator) and the state and priority dropdown are filled
> with all states and in brackets the queue names. i think i did something
> wrong during the setup, but not sure what.

Do you have the different types assigned to the different queues? See  
the Queue/type matrix.

> is there some user/admin documentation available that shows the setup
> process?

Unfortunately not.

> some questions that i trie to answer at the moment are:
> - how can a user choose the type

Assign the types to the queue (see above).

> - which permissions are needed for normal users and queue managers

There are no queue managers, but you can add whups admins, and add  
per-queue permissions like for assigning tickets etc. This is done via  
the permissions interface.

> - how can the options in the priority and state dropdown be reduced to
>   items that are only available for the desired type

Priorities and states are tied to the type, so you can always only  
select those that match the current ticket type. There is no need to  
somehow manually "reduce" them.
Jan Schneider
The Horde Project

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