[horde] Many Issues with Groupware 5.1.1

[Andy Dorman]

On 03/12/2014 06:10 PM, admin at ar15armory.com wrote:
>   Quoting Wed, 12 Mar 2014 21:47:07 +0000:
>
> You people are amazing, I report problems with Horde that I have been using
> since 2005 and all of you had done not a darn thing to assist me other
> than:
> "this has been discussed to death"
> "admin decision"
> "Use the search"
> blah blah blah
>
> Now did Horde Fix these problems they messed up and changed which did not
> benefit Horde is all I want to know????
>
> Horde would also benefit with a forums so everything could be quoted
> correctly, properly formatted, and discussesd!
>

And are you surprised that you get no assistance?

If you have a problem you should do the following while keeping in mind 
how much you paid for the software:

1. Search the mailing list archives and Horde bug reporting to see if 
someone with your version of Horde has already reported the same 
problem.  If they have, perhaps you can add some information that would 
help, or perhaps the problem is a simple configuration change.

2. Once you are sure you have a new problem, submit a description along 
with the versions of Horde you are using and the environment it is 
running in.

Do not just rant and complain about something.  Complaining just wastes 
everyone's time.

3. Work with the developers and others to find and resolve your problem.

4. If you need a feature change or improvement, speak up like an adult 
and if it is easy to do it will usually happen quickly.  If it is a 
complicated new feature (for example, checking multiple mailboxes) then 
you and everyone else may be asked to contribute toward the cost of it's 
development.  Pulling email in from multiple mailboxes is an excellent 
example of a feature that several Horde users needed and we all 
contributed to fund it's development just a few months ago.

And finally, surely you understand that just because you did not have to 
pay anything for Horde that all the work on it does not cost anyone 
anything?  The developers and constructive administrators that use Horde 
spend a LOT of time working on it and their time is important and 
definitely worth something...maybe not to you, but it is to them and 
that is what counts.

-- 
Andy Dorman