[horde] Error in communicating with ActiveSync server: Folder not found in cache.

[Guenter Bartsch]

found it - turned out to be a simple php memory limit problem:

PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted
(tried to allocate 52195185 bytes) in
/var/www/horde/pear/php/Horde/Stream.php on line 403

a simple

memory_limit = 512M

in php.ini fixed it for us. outlook sync is fine now :)

please close the ticket.


On Fri, Mar 14, 2014 at 11:55 AM, Guenter Bartsch
<guenter.bartsch at gmail.com> wrote:
> thanks for the quick response! :)
>
> there is more to this problem that just inconsistent sync states: we
> re-created the outlook account and outlook went straight into what
> seems to be an endless loop when trying to sync the (rather larger)
> inbox involved here.
>
> I have opened a ticket:
>
> http://bugs.horde.org/ticket/13050
>
> so we might be able to investigate this a bit further
>
> thanks again and best regards,
>
>    guenter
>
>
>
> On Thu, Mar 13, 2014 at 2:43 PM, Michael J Rubinsky <mrubinsk at horde.org> wrote:
>>
>> Quoting Guenter Bartsch <guenter.bartsch at gmail.com>:
>>
>>> quick update on this one:
>>>
>>> I restarted one of the outlook clients which had that problem. this
>>> got rid of the 'Folder not found in cache' error message. however,
>>> outlook will still not sync my email.
>>>
>>> switched on activesync logging and now see lots of
>>>
>>> 2014-03-13T11:26:22+01:00 ERR: [3552] Could not find state for synckey
>>> {532176b5-315c-42f2-8df2-1ecec0a81002}1.
>>>
>>> every few seconds for this client. example complete log entry:
>>
>>
>> <snip>
>>
>>
>>> 2014-03-13T11:26:43+01:00 INFO: [5082] Loading state for synckey
>>> {532176b5-315c-42f2-8df2-1ecec0a81002}1
>>> 2014-03-13T11:26:43+01:00 ERR: [5082] Could not find state for synckey
>>> {532176b5-315c-42f2-8df2-1ecec0a81002}1.
>>> 2014-03-13T11:26:43+01:00 ERR:
>>> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O  <FolderHierarchy:FolderSync>
>>> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O   <FolderHierarchy:Status>
>>> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O    9
>>> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O   </FolderHierarchy:Status>
>>> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O  </FolderHierarchy:FolderSync>
>>> 2014-03-13T11:26:43+01:00 INFO: [5082] Maximum memory usage for
>>> ActiveSync request: 20982504 bytes.
>>>
>>> any ideas, anyone? :)
>>>
>>
>>
>> Status of 9 indicates there was a mismatch in the synckey and the client is
>> supposed to clear it's internal state and reissue a FolderHierarchy sync
>> with a synckey of zero to recieve a fresh hierarchy from the server. If OL
>> is not doing this, there's nothing Horde can do about it. You'll probably
>> have to recreate the account on the client.
>> --
>> mike
>> The Horde Project
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>>
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