[horde] Error in communicating with ActiveSync server: Folder not found in cache.

[Guenter Bartsch]

thanks for the quick response! :)

there is more to this problem that just inconsistent sync states: we
re-created the outlook account and outlook went straight into what
seems to be an endless loop when trying to sync the (rather larger)
inbox involved here.

I have opened a ticket:

http://bugs.horde.org/ticket/13050

so we might be able to investigate this a bit further

thanks again and best regards,

   guenter



On Thu, Mar 13, 2014 at 2:43 PM, Michael J Rubinsky <mrubinsk at horde.org> wrote:
>
> Quoting Guenter Bartsch <guenter.bartsch at gmail.com>:
>
>> quick update on this one:
>>
>> I restarted one of the outlook clients which had that problem. this
>> got rid of the 'Folder not found in cache' error message. however,
>> outlook will still not sync my email.
>>
>> switched on activesync logging and now see lots of
>>
>> 2014-03-13T11:26:22+01:00 ERR: [3552] Could not find state for synckey
>> {532176b5-315c-42f2-8df2-1ecec0a81002}1.
>>
>> every few seconds for this client. example complete log entry:
>
>
> <snip>
>
>
>> 2014-03-13T11:26:43+01:00 INFO: [5082] Loading state for synckey
>> {532176b5-315c-42f2-8df2-1ecec0a81002}1
>> 2014-03-13T11:26:43+01:00 ERR: [5082] Could not find state for synckey
>> {532176b5-315c-42f2-8df2-1ecec0a81002}1.
>> 2014-03-13T11:26:43+01:00 ERR:
>> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O  <FolderHierarchy:FolderSync>
>> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O   <FolderHierarchy:Status>
>> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O    9
>> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O   </FolderHierarchy:Status>
>> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O  </FolderHierarchy:FolderSync>
>> 2014-03-13T11:26:43+01:00 INFO: [5082] Maximum memory usage for
>> ActiveSync request: 20982504 bytes.
>>
>> any ideas, anyone? :)
>>
>
>
> Status of 9 indicates there was a mismatch in the synckey and the client is
> supposed to clear it's internal state and reissue a FolderHierarchy sync
> with a synckey of zero to recieve a fresh hierarchy from the server. If OL
> is not doing this, there's nothing Horde can do about it. You'll probably
> have to recreate the account on the client.
> --
> mike
> The Horde Project
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