[horde] ActiveSync Outlook 2013 - disconnected : getBackendIdForFolderUid failed

[Torben Dannhauer]

Hi,

 

My Outlook 2013 shows always a "disconnected" even directly after startup if
I enter my EAS account (calendar/contacts).

 

The Horde EAS Log shows the following:

 

2014-05-22T08:40:27+02:00 INFO: [10983] SYNC request received for user
torben at dannhauer.info <mailto:torben at dannhauer.info> 

2014-05-22T08:40:27+02:00 INFO: [10983] Device entry exists for
D26D51FADA4A42A696EC8707985B9AC7, updating userAgent and version.

2014-05-22T08:40:28+02:00 INFO: [10983] Request being handled for device:
D26D51FADA4A42A696EC8707985B9AC7, Supporting protocol version: 14.0, Using
Horde_ActiveSync v2.16.1

2014-05-22T08:40:28+02:00 INFO: [10983] Handling SYNC command.

2014-05-22T08:40:28+02:00 INFO: [10983] Checking policykey for device:
D26D51FADA4A42A696EC8707985B9AC7 user: torben at dannhauer.info
<mailto:torben at dannhauer.info> 

2014-05-22T08:40:28+02:00 INFO: [10983] Allowing
D26D51FADA4A42A696EC8707985B9AC7 to connect since it is non-provisionable.

2014-05-22T08:40:28+02:00 INFO: [10983] Policykey:  verified.

2014-05-22T08:40:28+02:00 DEBUG: [10983] I  <Synchronize>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I   <Folders>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I    <Folder>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I     <SyncKey>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I
{537b5cef-5d7c-4d7b-9f79-66184e2ee3d4}41

2014-05-22T08:40:28+02:00 DEBUG: [10983] I     </SyncKey>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I     <FolderId>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I       Fa2620a43

2014-05-22T08:40:28+02:00 DEBUG: [10983] I     </FolderId>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I     <DeletesAsMoves>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I       0

2014-05-22T08:40:28+02:00 DEBUG: [10983] I     </DeletesAsMoves>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I     <WindowSize>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I       512

2014-05-22T08:40:28+02:00 DEBUG: [10983] I     </WindowSize>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I     <Options>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I      <FilterType>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I        5

2014-05-22T08:40:28+02:00 DEBUG: [10983] I      </FilterType>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I      <MIMESupport>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I        2

2014-05-22T08:40:28+02:00 DEBUG: [10983] I      </MIMESupport>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I      <MIMETruncation>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I        8

2014-05-22T08:40:28+02:00 DEBUG: [10983] I      </MIMETruncation>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I      <AirSyncBase:BodyPreference>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I       <AirSyncBase:Type>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I         4

2014-05-22T08:40:28+02:00 DEBUG: [10983] I       </AirSyncBase:Type>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I       <AirSyncBase:AllOrNone>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I         1

2014-05-22T08:40:28+02:00 DEBUG: [10983] I       </AirSyncBase:AllOrNone>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I
</AirSyncBase:BodyPreference>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I     </Options>

2014-05-22T08:40:28+02:00 DEBUG: [10983] I    </Folder>

2014-05-22T08:40:28+02:00 ERR: [10983]
Horde_ActiveSync_Collections::getBackendIdForFolderUid failed because folder
was not found in cache.

2014-05-22T08:40:28+02:00 DEBUG: [10983] O  <Synchronize>

2014-05-22T08:40:28+02:00 DEBUG: [10983] O   <Folders>

2014-05-22T08:40:28+02:00 DEBUG: [10983] O    <Folder>

2014-05-22T08:40:28+02:00 DEBUG: [10983] O     <SyncKey>

2014-05-22T08:40:28+02:00 DEBUG: [10983] O
{537b5cef-5d7c-4d7b-9f79-66184e2ee3d4}41

2014-05-22T08:40:28+02:00 DEBUG: [10983] O     </SyncKey>

2014-05-22T08:40:28+02:00 DEBUG: [10983] O     <FolderId>

2014-05-22T08:40:28+02:00 DEBUG: [10983] O      Fa2620a43

2014-05-22T08:40:28+02:00 DEBUG: [10983] O     </FolderId>

2014-05-22T08:40:28+02:00 DEBUG: [10983] O     <Status>

2014-05-22T08:40:28+02:00 DEBUG: [10983] O      5

2014-05-22T08:40:28+02:00 DEBUG: [10983] O     </Status>

2014-05-22T08:40:28+02:00 DEBUG: [10983] O    </Folder>

2014-05-22T08:40:28+02:00 DEBUG: [10983] O   </Folders>

 

This " Horde_ActiveSync_Collections::getBackendIdForFolderUid failed because
folder was not found in cache." ist persistent even after the <n>th restart
of Outlook. Why does Horde not update the cache and stops throwing an
Exception?

 

Any ideas?

 

Many thanks,

Torben

 

My setup is:

PHP 5.3

Horde 5.1.6 with Horde_ActiveSync 2.16.1