[horde] ActiveSync stops syncing mail with SQL error

Michael J Rubinsky mrubinsk at horde.org
Thu Feb 19 18:19:29 UTC 2015

Quoting Michael Polenske <michael at polenske.net>:

> On 02/19/2015 04:49 PM, Michael J Rubinsky wrote:
>> Quoting Michael Polenske <m.polenske at web.de>:
>>> On 19.02.2015 15:02, Michael J Rubinsky wrote:
>>>> Quoting Michael Polenske <m.polenske at web.de>:
>>>>> On 19.02.2015 12:31, Jan Schneider wrote:
>>>>>> Zitat von Michael Polenske <m.polenske at web.de>:
>>>>>>> Good morning,
>>>>>>> since a few days I cannot see new mails on my mobile device  
>>>>>>> (iphone). When I go to webinterface or use Outlook 2013  
>>>>>>> everything seems to be fine. I activated logging für  
>>>>>>> ActiveSync and can see a SQL error if I start to sync with my  
>>>>>>> mobile device:
>>>>>>> 2015-02-19T10:22:52+01:00 ERR: HORDE SQL QUERY FAILED:  
>>>>>>> SQLSTATE[23000]: Integrity constraint violation: 1062  
>>>>>>> Duplicate entry '{54e5ab5b-f94c-4ffb-911b-2d8ec0a82a03}3' for  
>>>>>>> key 'PRIMARY'
>>>>>>>      INSERT INTO horde_activesync_state (sync_key, sync_data,  
>>>>>>> sync_devid,
>>>>>>> [.....]
>>>>>>>    }}', 1424337772) [pid 11662 on line 204 of  
>>>>>>> "/usr/share/php5/PEAR/Horde/Db/Adapter/Pdo/Base.php"]
>>>>>>> Calendar, Addressbook and also Mail-Subfolders are synced  
>>>>>>> correctly, only the Main-Inbox-Folder stops syncronising.  
>>>>>>> Horde was updated with "pear upgrade -a -B -c horde" to latest  
>>>>>>> version.
>>>>>>> Any hint/advise ?
>>>>>> See the ActiveSync FAQ
>>>>> Hi Jan,
>>>>> thanks for the hint, oversaw in first step the "KnownIssues"  
>>>>> part at the end ;-) Good, the SQL-Error seems to be normal. But  
>>>>> I'm stillö not able to sync newer mails on my mobile device.  
>>>>> Since it works on Outlook2013 and in Webinterface, I assume that  
>>>>> ActiveSync may not be the problem. Any other idea what can be  
>>>>> the "showstopper" ? Which part of which log do you need to give  
>>>>> me a hint where to find the problem ?
>>>> Try recreating the activesync account on the client. If it still  
>>>> persists, since I have no idea where your issue is, I would need  
>>>> the entire sync log from the start of the new account creation,  
>>>> up until the email stops syncing.
>>> Hi Michael,
>>> I deleted my account on the mobile and created a new one. Just  
>>> enabled mail sync for last 3 days. In mobile I cannot see any mail  
>>> in main inbox-folder. Created a clean logfile - shall I post it  
>>> here or send you directly ?
>> You can send it to me directly if you like.
> Hi Michael,
> logfile attached.
> Many thanks - Michael
> -- 
> ### gesendet mit meinem AtariXL ###

What client is this? It looks *badly* broken.

It is requesting to PING the sent mail collection before it  
initializes it with the initial SYNC request. There appears to be some  
other issue with the DEVICEINFORMATION request that I need to look  
into, but I don't think that it's related.

The Horde Project
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