[horde] ActiveSync stops syncing mail with SQL error

[Michael J Rubinsky]

Quoting Michael J Rubinsky <mrubinsk at horde.org>:

> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>
>> Quoting Michael Polenske <michael at polenske.net>:
>>
>>> On 02/19/2015 04:49 PM, Michael J Rubinsky wrote:
>>>>
>>>> Quoting Michael Polenske <m.polenske at web.de>:
>>>>
>>>>> On 19.02.2015 15:02, Michael J Rubinsky wrote:
>>>>>>
>>>>>> Quoting Michael Polenske <m.polenske at web.de>:
>>>>>>
>>>>>>> On 19.02.2015 12:31, Jan Schneider wrote:
>>>>>>>>
>>>>>>>> Zitat von Michael Polenske <m.polenske at web.de>:
>>>>>>>>
>>>>>>>>> Good morning,
>>>>>>>>> since a few days I cannot see new mails on my mobile device  
>>>>>>>>> (iphone). When I go to webinterface or use Outlook 2013  
>>>>>>>>> everything seems to be fine. I activated logging für  
>>>>>>>>> ActiveSync and can see a SQL error if I start to sync with  
>>>>>>>>> my mobile device:
>>>>>>>>> 2015-02-19T10:22:52+01:00 ERR: HORDE SQL QUERY FAILED:  
>>>>>>>>> SQLSTATE[23000]: Integrity constraint violation: 1062  
>>>>>>>>> Duplicate entry '{54e5ab5b-f94c-4ffb-911b-2d8ec0a82a03}3'  
>>>>>>>>> for key 'PRIMARY'
>>>>>>>>>    INSERT INTO horde_activesync_state (sync_key, sync_data,  
>>>>>>>>> sync_devid,
>>>>>>>>> [.....]
>>>>>>>>>  }}', 1424337772) [pid 11662 on line 204 of  
>>>>>>>>> "/usr/share/php5/PEAR/Horde/Db/Adapter/Pdo/Base.php"]
>>>>>>>>> Calendar, Addressbook and also Mail-Subfolders are synced  
>>>>>>>>> correctly, only the Main-Inbox-Folder stops syncronising.  
>>>>>>>>> Horde was updated with "pear upgrade -a -B -c horde" to  
>>>>>>>>> latest version.
>>>>>>>>>
>>>>>>>>> Any hint/advise ?
>>>>>>>>
>>>>>>>> See the ActiveSync FAQ
>>>>>>>>
>>>>>>>
>>>>>>> Hi Jan,
>>>>>>>
>>>>>>> thanks for the hint, oversaw in first step the "KnownIssues"  
>>>>>>> part at the end ;-) Good, the SQL-Error seems to be normal.  
>>>>>>> But I'm stillö not able to sync newer mails on my mobile  
>>>>>>> device. Since it works on Outlook2013 and in Webinterface, I  
>>>>>>> assume that ActiveSync may not be the problem. Any other idea  
>>>>>>> what can be the "showstopper" ? Which part of which log do you  
>>>>>>> need to give me a hint where to find the problem ?
>>>>>>
>>>>>> Try recreating the activesync account on the client. If it  
>>>>>> still persists, since I have no idea where your issue is, I  
>>>>>> would need the entire sync log from the start of the new  
>>>>>> account creation, up until the email stops syncing.
>>>>>>
>>>>>
>>>>> Hi Michael,
>>>>>
>>>>> I deleted my account on the mobile and created a new one. Just  
>>>>> enabled mail sync for last 3 days. In mobile I cannot see any  
>>>>> mail in main inbox-folder. Created a clean logfile - shall I  
>>>>> post it here or send you directly ?
>>>>
>>>> You can send it to me directly if you like.
>>>>
>>>>
>>>>
>>>
>>> Hi Michael,
>>> logfile attached.
>>>
>>> Many thanks - Michael
>>>
>>> -- 
>>> ### gesendet mit meinem AtariXL ###
>>
>> What client is this? It looks *badly* broken.

Nevermind. I see that it's an iPhone. Must be one of the new  
generations, as the device id format has changed. I can test more  
later, when I have access to an iPhone 6.



-- 
mike
The Horde Project
http://www.horde.org
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