[horde] whups, ticket type is already selected with default, why?

[Michael J Rubinsky]

Quoting ANANT S ATHAVALE <asa at isac.gov.in>:

> ----- Message from Michael J Rubinsky <mrubinsk at horde.org> ---------
>     Date: Tue, 12 May 2015 00:45:36 -0400
>     From: Michael J Rubinsky <mrubinsk at horde.org>
> Reply-To: mrubinsk at horde.org
>  Subject: Re: [horde] whups, ticket type is already selected with  
> default, why?
>       To: horde at lists.horde.org
>
>
>> Quoting ANANT S ATHAVALE <asa at isac.gov.in>:
>>
>>> ----- Message from Michael J Rubinsky <mrubinsk at horde.org> ---------
>>>   Date: Mon, 11 May 2015 09:34:43 -0400
>>>   From: Michael J Rubinsky <mrubinsk at horde.org>
>>> Reply-To: mrubinsk at horde.org
>>> Subject: Re: [horde] whups, ticket type is already selected with  
>>> default, why?
>>>     To: horde at lists.horde.org
>>>
>>>
>>>> Quoting ANANT S ATHAVALE <asa at isac.gov.in>:
>>>>
>>>>> Dear List,
>>>>>
>>>>> Under what circumstances, Ticket type is not selectable? PFA image.
>>>>>
>>>>
>>>> This screenshot looks like it's *after* the ticket type was  
>>>> already selected.
>>>>
>>>> -- 
>>>> mike
>>>> The Horde Project
>>>> http://www.horde.org
>>>> https://www.facebook.com/hordeproject
>>>> https://www.twitter.com/hordeproject
>>>
>>>
>>> ----- End message from Michael J Rubinsky <mrubinsk at horde.org> -----
>>>
>>> No. This is the screen which I get as soon as I click on New  
>>> Ticket.  That's what makes me wonder, what configuration would  
>>> have made it.
>>
>> Then you either only have a single ticket type configured for that  
>> queue, or the user creating the ticket does not have permissions to  
>> change to another type.
>>
>> -- 
>> mike
>> The Horde Project
>> http://www.horde.org
>> https://www.facebook.com/hordeproject
>> https://www.twitter.com/hordeproject
>
>
> ----- End message from Michael J Rubinsky <mrubinsk at horde.org> -----
>
> I have given Read, Write and Edit permissions for all authenticated  
> users and Update to only one individual user.  And I am trying to  
> create a ticket with a user not having Update permissions.  Is this  
> a problem?  Is there a doc which explains read/write/edit/delete and  
> update/assign permission description?

Did you check that the type is setup for that queue properly? Check  
under WHups->Admin->Setup Queues and also the Queue/Type Matrix.


-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
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