[horde] ActiveSync disappearing and reappearing contacts

[Michael J Rubinsky]

Quoting Matthias Marx <mmarx at netdmon.de>:

> On Mon 13 Jul 2015 05:00:55 PM CEST, Michael J Rubinsky  
> <mrubinsk at horde.org> wrote:
>
>> Quoting Matthias Marx <mmarx at netdmon.de>:
>>
>>> On Mon 13 Jul 2015 02:15:58 AM CEST, Michael J Rubinsky  
>>> <mrubinsk at horde.org> wrote:
>>>
>>>> Quoting Matthias Marx <mmarx at netdmon.de>:
>>>>
>>>>> Hi everyone,
>>>>>
>>>>> I have a strange problem with ActiveSync since a while but  
>>>>> ignored it since CardDav syncing is working as a workaround.  
>>>>> Maybe someone has the same issue or could point me in the right  
>>>>> direction what's wrong with my installation.
>>>>>
>>>>> I have a very small horde installation where I used only one  
>>>>> account since a couple of years, this account is working fine.  
>>>>> Recently I added more user accounts, including a brand new test  
>>>>> account, and they are experiencing the following issue.
>>>>>
>>>>> When I add the test account as and Exchange Account on a Nexus 5  
>>>>> or Nexus 9 device the setup process is working fine. I'm using a  
>>>>> self signed certificate so I accept all SSL certificates during  
>>>>> the setup process and I'm currently only testing contacts syncing.
>>>>> The contact syncing seems to work correctly and the contacts  
>>>>> appear in the devices address book but on the next sync  
>>>>> operation all contacts vanish from the device, they are still on  
>>>>> the server(horde webinterface) though. On the next sync all  
>>>>> contacts reappear in the address book, it's like toggling  
>>>>> between "no contacts" and "all contacts" between sync events. I  
>>>>> also tried creating contacts on the device while it was showing  
>>>>> "no contacts" or "all contacts" but after the next sync event  
>>>>> those contacts are gone and they are not synced to horde.
>>>>> I have even seen, when I have a lot of contacts in the address  
>>>>> book, that the horde contacts appear one by one in devices  
>>>>> address book while it is syncing and at the end of the sync  
>>>>> process, at the moment it is finished, all contacts disappear  
>>>>> from the device.
>>>>>
>>>>> On a side note, for the calendar it is something similar. While  
>>>>> the device is syncing I see(can select) the test account  
>>>>> calendar appear in the calendar App but as soon as the syncing  
>>>>> finishes the calendar disappears from the device.
>>>>>
>>>>> Here is the ActiveSync log of two syncs:
>>>>> http://netdmon.de/public/2015-07-08_horde_active_sync.txt
>>>>>
>>>>> There are no errors in the horde logfile, just the notice that  
>>>>> the user login succeeded.
>>>>>
>>>>> If you need more information please ask. I can also provide  
>>>>> access to the test account and the ActiveSync log but not  
>>>>> publicly.
>>>>
>>>> This works fine locally on all of my actively tested Android  
>>>> devices, as well as a 5.0.1 emulator. Your log shows a normal  
>>>> sync cycle of requesting and receiving a single set of contact  
>>>> data consisting of 2 contacts.
>>>>
>>>> I noticed that you don't have any email folders being synced.  
>>>> Some clients don't behave very nicely when you do that so you  
>>>> might want to try synchronizing email as well to see if that helps.
>>>
>>> Hi Mike,
>>>
>>> thanks for looking into it. I tried enabling the e-mail sync as  
>>> well as a result the behavior changed. Now, while the device(Nexus  
>>> 5, with Android 5.1.1) is syncing the two contacts appear, then  
>>> disappear, then appear again and finally disappear, then the sync  
>>> is finished. I tried it a couple of times, here is the log, but I  
>>> see no obvious errors there either.
>>> http://netdmon.de/public/2015-07-13_horde_active_sync.txt
>>>
>>> Also my primary horde account, which is also enabled on this  
>>> device, is working fine, btw. there I don't have e-mail syncing  
>>> enabled, only calendar and contacts.
>>
>> Oh, you have two accounts on the same device, connected to the same  
>> Horde install? There may be some strange interaction there I'll  
>> have to test when I have time. Would you know if the same issue  
>> occurs on one of your new accounts when it's the only account set  
>> up on the client?
>
> Sorry for the late reply ... I'm in the process of migrating my  
> server from Debian 6 to CentOS 7 ...
> I wanted to do that anyway and thought that maybe some kind of odd  
> behavior of the old php5.3/mysql5.1 version could cause this, but I  
> still see the problem with php5.4/mariadb5.5.
>
> Back to your question I didn't explicitly test my test account as an  
> only account on the Nexus devices but I remember that I had the same  
> issue with a new account when I first setup the device, my  
> workaround was then to use CardDav for the contacts and no calendar  
> syncing because that's not used on this device. But now the user on  
> that device would like to use calendar syncing as well, so that's  
> the reason I'm trying to fix the ActiveSync stuff.
> Could you point me in the right direction for the Android emulator  
> you are using, I could set it up and try to recreate the same  
> behavior with my test account.
>
> Thanks
>
> Matthias
>
> -- 
> Horde mailing list
> Frequently Asked Questions: http://horde.org/faq/
> To unsubscribe, mail: horde-unsubscribe at lists.horde.org


http://developer.android.com/tools/devices/emulator.html


-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 5869 bytes
Desc: S/MIME Signature
URL: <http://lists.horde.org/archives/horde/attachments/20150715/2b0df353/attachment.bin>