[horde] [Same Problem] ActiveSync problem with contacts disappeared
Peter
horde at peter-b.org
Sun Dec 27 17:49:52 UTC 2015
Thanks for taking a look Michael.
C was added to the phone after the initial sync. In fact, several sync
operations had already taken place at that time with various contacts
added and removed.
I've spent a few hours methodically trying various sequences of actions,
and here's what I've found:
* Any contacts created on the device are lost on the next sync with
the server.
* Any change to contacts on the device that have come from the server
are always permanently lost on the next sync with the server. Server
contacts deleted on the device are not removed from the server and
will re-appear the next time the server repopulates the contacts.
* Contacts added on the server stay on the server and are never lost.
* If contacts from the server exist on the device when modifications
are made to any contact (server created or device created) on the
device then all contacts (server and device created) are removed
from the device at the next sync
* If contacts from the server are missing from the device when a sync
takes place then the device is repopulated with the contacts from
the server, regardless of whether or not a contact added on the
device is removed
It's weird.
I've scanned the logs in what limited way I can and, based on what
limited knowledge I have, I can't see any communication regarding the
contacts added on the device. For fun(!) I disabled SSL and had a
tcpdump running for some of the sync events, and whilst I can see the
device being populated with contacts I can't see anything (again, with
my limited knowledge of the EAS protocol) that would obviously cause
device-created contacts to be lost.
Finally, I skimmed a logcat from the device. Again, nothing obvious,
though again, I'm really not sure what I'm looking for. I can see EAS
activity for the account but have no idea which, if any, of the messages
may be relevant.
I should point out that interspersed in this weirdness the device is
configured for the old horde server mentioned below and continues to
function with that server exactly as expected; contacts can be added and
removed on either server or device and changes on one are reflected on
the other, nothing is ever lost.
I'm happy to continue testing this and provide whatever logs are
necessary to find the problem. The server I'm having a problem with is a
test server with no other function right now that trying to make EAS
work between Horde and my device. Therefore, I'm happy to provide
direct access to it should this be of help.
Peter.
On 27/12/2015 01:27, Michael J Rubinsky wrote:
>
> Quoting Peter <horde at peter-b.org>:
>
>> Sync log attached in zip.
>>
>> To cut down on noise in the log only contact sync is enabled on the
>> phone.
>>
>> * Pre-sync, three contacts, A and B added on server and exist on
>> server, C added on phone and exists on phone.
>> * Mid-sync, A and B still on server, also appear on phone, C is
>> removed from phone and does not appear on server
>> * Post sync, A and B still on server, no contacts on phone.
>>
>> Peter.
>
>
> Your sync log shows a normal initial pairing, then sending the 2
> server contacts to the phone. The contact you added on the phone is
> never sent to the server, and the server doesn't send any additional
> data or commands to the phone (at least not in the part of the log you
> sent me).
>
> I should mention, since it's not clear when you add "C" to the phone,
> ActiveSync doesn't support synching contacts that already exist on the
> phone PRIOR to creating the ActiveSync account pairing with the server.
>
>
>
>> On 24/12/2015 16:52, Michael J Rubinsky wrote:
>>>
>>> Quoting Peter <horde at peter-b.org>:
>>>
>>>> I have exactly this problem, but the suggested solution doesn't work.
>>>>
>>>> Some more detail:
>>>>
>>>> I have a server with:
>>>>
>>>> Ubuntu 12.04.5 LTS
>>>> PHP 5.5.21-1
>>>> Horde Webmail 5.2.4 with:
>>>> Horde 5.2.3
>>>> Turba 4.2.4
>>>> Imp 6.2.6
>>>>
>>>> I have an Android phone running Oxygen OS (Android 5.0.2)
>>>>
>>>> This combination works perfectly. Everything syncs and behaves
>>>> exactly as I would expect.
>>>>
>>>> I have another server with:
>>>>
>>>> Ubuntu 14.04.3 LTS
>>>> PHP 5.5.9-1
>>>> Horde Webmail 5.2.11 with:
>>>> Horde 5.2.8
>>>> Turba 4.2.11
>>>> Imp 6.2.11
>>>>
>>>> Using the same phone as above I get exactly the problem described
>>>> below; the sync process starts, any contacts added on the phone
>>>> disappear and do not appear in Turba, any contacts in Turba appear
>>>> momentarily on the phone and then disappear.
>>>>
>>>> Any suggestions greatly appreciated, this is driving me nuts.
>>>
>>>
>>> Please provide a sync log showing this.
>>>
>>>
>>>>
>>>> Peter.
>>>>
>>>>
>>>> On 11/05/2014 21:35, Florian Schmidt wrote:
>>>>> Top post, so you don't have to read the whole post to find the
>>>>> solution:
>>>>> I went to the preferences->Address Books->Synchronization
>>>>> Preferences and
>>>>> hit on the save button again. Now it is working again :)
>>>>> (hope this saves someone else facing a similar porblem some time)
>>>>>
>>>>>
>>>>> On Sun, May 11, 2014 at 7:21 PM, Florian Schmidt <
>>>>> florian.schmidt787 at googlemail.com> wrote:
>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, May 10, 2014 at 10:34 PM, Florian Schmidt <
>>>>>> florian.schmidt787 at googlemail.com> wrote:
>>>>>>
>>>>>>> sorry, posted my answer to the wrong list, so i forward it to
>>>>>>> the right
>>>>>>> lsit.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ---------- Forwarded message ----------
>>>>>>> From: Florian Schmidt <florian.schmidt787 at googlemail.com>
>>>>>>> Date: Sat, May 10, 2014 at 7:44 PM
>>>>>>> Subject: Re: [horde] ActiveSync problem with contacts disappeared
>>>>>>> To: gollem at lists.horde.org
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, May 10, 2014 at 7:08 PM, Michael J Rubinsky
>>>>>>> <mrubinsk at horde.org>wrote:
>>>>>>>
>>>>>>>> Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>>>
>>>>>>>> On Sat, May 10, 2014 at 3:05 AM, Michael J Rubinsky
>>>>>>>> <mrubinsk at horde.org
>>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>>>>>
>>>>>>>>>> On Fri, May 9, 2014 at 10:33 PM, Michael J Rubinsky <
>>>>>>>>>> mrubinsk at horde.org
>>>>>>>>>>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>>>>>>> Hi,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>> since about three days I noticed that my contacts on my
>>>>>>>>>>>>> iPhone,
>>>>>>>>>>>>> which I
>>>>>>>>>>>>> sync with Horde via ActiveSync (Horde_ActiveSync 2.14.1)
>>>>>>>>>>>>> disappeared.
>>>>>>>>>>>>> Before everything worked fine, now the following happens:
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> What changed since the last time it was working? I.e., did
>>>>>>>>>>>>> you
>>>>>>>>>>>> upgrade
>>>>>>>>>>>> any
>>>>>>>>>>>> packages? What packages?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> I wasn't aware that I made any changes. I just du the
>>>>>>>>>>>> regular Horde
>>>>>>>>>>>>
>>>>>>>>>>> update
>>>>>>>>>>> via pear. The problem occured for the first time on Monday and
>>>>>>>>>>> persists
>>>>>>>>>>> since then. I can still successfully receive and send emails
>>>>>>>>>>> via
>>>>>>>>>>> ActiveSync
>>>>>>>>>>> and also sync tasks.
>>>>>>>>>>> ]
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>> So, you updated to the latest alpha releases, or no?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> No, I did not update to alpha, just to the production
>>>>>>>>>> releases, e.g.
>>>>>>>>> I am
>>>>>>>>> running Horde 5.1.6 and Turba 4.1.4
>>>>>>>>>
>>>>>>>> Not sure then. Works fine here. Nothing in the current stable
>>>>>>>> changed
>>>>>>>> recently with regards to determining the address books to sync.
>>>>>>>> You can try
>>>>>>>> resetting your address books sync preferences and see if that
>>>>>>>> helps.
>>>>>>>>
>>>>>>>>
>>>>>>> Hm, I have removed the account on my devices and reentered it
>>>>>>> (all are
>>>>>>> affected by the problem). I have reprovisoned teh devices from
>>>>>>> Horde. I
>>>>>>> have restarted all devices and teh server. I have looked at the
>>>>>>> logs and
>>>>>>> not seen anything special. Do you have any suggestion what else
>>>>>>> I could
>>>>>>> try? Or maybe is there something specific in the active sync log
>>>>>>> file I
>>>>>>> coul be looking for?
>>>>>>> Still I can add adresses on my iOS device, which are then synced
>>>>>>> to the
>>>>>>> server, but as soon as I do update them, they disappear on the
>>>>>>> devices.
>>>>>>> Seems like somehow they are not transferred to teh device
>>>>>>> anymore for some
>>>>>>> reason. I did not find the exact SQL query, which requests the
>>>>>>> data from
>>>>>>> teh data base, which iwl be sent to the device. Can you point me
>>>>>>> at the
>>>>>>> direction, where I can find this query? I suppose, this could be
>>>>>>> a good
>>>>>>> starting point for further debugging.
>>>>>>>
>>>>>>> Best regards
>>>>>>> Flo
>>>>>>>
>>>>>>>
>>>>>> Hm, I am further investigating and I am not sure if the following is
>>>>>> expected behavior or if it might be related to my problem:
>>>>>> If I create an address book entry on my iPhone via active sync,
>>>>>> then in
>>>>>> the webinteface it is said 'created by 0' instead of 'created by
>>>>>> me'.
>>>>>> Also, if I do the following
>>>>>> SELECT * FROM horde_histories WHERE object_uid LIKE 'turba:%'
>>>>>> ORDER BY
>>>>>> history_modseq DESC
>>>>>> the recent entries (created via ActiveSync) do not show my Horde
>>>>>> id in
>>>>>> history_who but a 0.
>>>>>> Can this be part of the problem? Then, where might it be coming
>>>>>> from?
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>
>>>>>>>> --
>>>>>>>> mike
>>>>>>>> The Horde Project
>>>>>>>> http://www.horde.org
>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>
>>>>>>>> --
>>>>>>>> Horde mailing list
>>>>>>>> Frequently Asked Questions: http://horde.org/faq/
>>>>>>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>
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>>>
>>>
>>>
>>>
>>>
>
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