[horde] [Same Problem] ActiveSync problem with contacts disappeared

Sun Dec 27 01:27:08 UTC 2015

Quoting Peter <horde at peter-b.org>:

> Sync log attached in zip.
>
> To cut down on noise in the log only contact sync is enabled on the phone.
>
>  * Pre-sync, three contacts, A and B added on server and exist on
>    server, C added on phone and exists on phone.
>  * Mid-sync, A and B still on server, also appear on phone, C is
>    removed from phone and does not appear on server
>  * Post sync, A and B still on server, no contacts on phone.
>
> Peter.

Your sync log shows a normal initial pairing, then sending the 2  
server contacts to the phone. The contact you added on the phone is  
never sent to the server, and the server doesn't send any additional  
data or commands to the phone (at least not in the part of the log you  
sent me).

I should mention, since it's not clear when you add "C" to the phone,  
ActiveSync doesn't support synching contacts that already exist on the  
phone PRIOR to creating the ActiveSync account pairing with the server.

> On 24/12/2015 16:52, Michael J Rubinsky wrote:
>>
>> Quoting Peter <horde at peter-b.org>:
>>
>>> I have exactly this problem, but the suggested solution doesn't work.
>>>
>>> Some more detail:
>>>
>>> I have a server with:
>>>
>>> Ubuntu 12.04.5 LTS
>>> PHP 5.5.21-1
>>> Horde Webmail 5.2.4 with:
>>> Horde 5.2.3
>>> Turba 4.2.4
>>> Imp 6.2.6
>>>
>>> I have an Android phone running Oxygen OS (Android 5.0.2)
>>>
>>> This combination works perfectly. Everything syncs and behaves  
>>> exactly as I would expect.
>>>
>>> I have another server with:
>>>
>>> Ubuntu 14.04.3 LTS
>>> PHP 5.5.9-1
>>> Horde Webmail 5.2.11 with:
>>> Horde 5.2.8
>>> Turba 4.2.11
>>> Imp 6.2.11
>>>
>>> Using the same phone as above I get exactly the problem described  
>>> below; the sync process starts, any contacts added on the phone  
>>> disappear and do not appear in Turba, any contacts in Turba appear  
>>> momentarily on the phone and then disappear.
>>>
>>> Any suggestions greatly appreciated, this is driving me nuts.
>>
>>
>> Please provide a sync log showing this.
>>
>>
>>>
>>> Peter.
>>>
>>>
>>> On 11/05/2014 21:35, Florian Schmidt wrote:
>>>> Top post, so you don't have to read the whole post to find the solution:
>>>> I went to the preferences->Address Books->Synchronization Preferences and
>>>> hit on the save button again. Now it is working again :)
>>>> (hope this saves someone else facing a similar porblem some time)
>>>>
>>>>
>>>> On Sun, May 11, 2014 at 7:21 PM, Florian Schmidt <
>>>> florian.schmidt787 at googlemail.com> wrote:
>>>>
>>>>>
>>>>>
>>>>> On Sat, May 10, 2014 at 10:34 PM, Florian Schmidt <
>>>>> florian.schmidt787 at googlemail.com> wrote:
>>>>>
>>>>>> sorry, posted my answer to the wrong list, so i forward it to the right
>>>>>> lsit.
>>>>>>
>>>>>>
>>>>>>
>>>>>> ---------- Forwarded message ----------
>>>>>> From: Florian Schmidt <florian.schmidt787 at googlemail.com>
>>>>>> Date: Sat, May 10, 2014 at 7:44 PM
>>>>>> Subject: Re: [horde] ActiveSync problem with contacts disappeared
>>>>>> To: gollem at lists.horde.org
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, May 10, 2014 at 7:08 PM, Michael J Rubinsky  
>>>>>> <mrubinsk at horde.org>wrote:
>>>>>>
>>>>>>> Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>>
>>>>>>> On Sat, May 10, 2014 at 3:05 AM, Michael J Rubinsky <mrubinsk at horde.org
>>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>>>>
>>>>>>>>> On Fri, May 9, 2014 at 10:33 PM, Michael J Rubinsky <
>>>>>>>>> mrubinsk at horde.org
>>>>>>>>>
>>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>>>>>> Hi,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>> since about three days I noticed that my contacts on my iPhone,
>>>>>>>>>>>> which I
>>>>>>>>>>>> sync with Horde via ActiveSync (Horde_ActiveSync 2.14.1)
>>>>>>>>>>>> disappeared.
>>>>>>>>>>>> Before everything worked fine, now the following happens:
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> What changed since the last time it was working? I.e., did you
>>>>>>>>>>> upgrade
>>>>>>>>>>> any
>>>>>>>>>>> packages? What packages?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> I wasn't aware that I made any changes. I just du the regular Horde
>>>>>>>>>>>
>>>>>>>>>> update
>>>>>>>>>> via pear. The problem occured for the first time on Monday and
>>>>>>>>>> persists
>>>>>>>>>> since then. I can still successfully receive and send emails via
>>>>>>>>>> ActiveSync
>>>>>>>>>> and also sync tasks.
>>>>>>>>>> ]
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>> So, you updated to the latest alpha releases, or no?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> No, I did not update to alpha, just to the production releases, e.g.
>>>>>>>> I am
>>>>>>>> running Horde 5.1.6 and Turba 4.1.4
>>>>>>>>
>>>>>>> Not sure then. Works fine here. Nothing in the current stable changed
>>>>>>> recently with regards to determining the address books to  
>>>>>>> sync. You can try
>>>>>>> resetting your address books sync preferences and see if that helps.
>>>>>>>
>>>>>>>
>>>>>> Hm, I have removed the account on my devices and reentered it (all are
>>>>>> affected by the problem). I have reprovisoned teh devices from Horde. I
>>>>>> have restarted all devices and teh server. I have looked at the logs and
>>>>>> not seen anything special. Do you have any suggestion what else I could
>>>>>> try? Or maybe is there something specific in the active sync log file I
>>>>>> coul be looking for?
>>>>>> Still I can add adresses on my iOS device, which are then synced to the
>>>>>> server, but as soon as I do update them, they disappear on the devices.
>>>>>> Seems like somehow they are not transferred to teh device  
>>>>>> anymore for some
>>>>>> reason. I did not find the exact SQL query, which requests the data from
>>>>>> teh data base, which iwl be sent to the device. Can you point me at the
>>>>>> direction, where I can find this query? I suppose, this could be a good
>>>>>> starting point for further debugging.
>>>>>>
>>>>>> Best regards
>>>>>> Flo
>>>>>>
>>>>>>
>>>>> Hm, I am further investigating and I am not sure if the following is
>>>>> expected behavior or if it might be related to my problem:
>>>>> If I create an address book entry on my iPhone via active sync, then in
>>>>> the webinteface it is said 'created by 0' instead of 'created by me'.
>>>>> Also, if I do the following
>>>>> SELECT * FROM horde_histories WHERE object_uid LIKE 'turba:%' ORDER BY
>>>>> history_modseq DESC
>>>>> the recent entries (created via ActiveSync) do not show my Horde id in
>>>>> history_who but a 0.
>>>>> Can this be part of the problem? Then, where might it be coming from?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>
>>>>>>> -- 
>>>>>>> mike
>>>>>>> The Horde Project
>>>>>>> http://www.horde.org
>>>>>>> https://www.facebook.com/hordeproject
>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>
>>>>>>> -- 
>>>>>>> Horde mailing list
>>>>>>> Frequently Asked Questions: http://horde.org/faq/
>>>>>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>>>>>>
>>>>>>>
>>>>>>
>>>
>>> -- 
>>> Horde mailing list
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>>
>>
>>
>>
>>

-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
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