[horde] Problem syncing with AS on Horde webmail 5.2.16

Simon Wilson simon at simonandkate.net
Wed Nov 2 03:52:46 UTC 2016

  ----- Message from Louis-Philippe Allard <lp.allard.1 at gmail.com> ---------
    Date: Tue, 01 Nov 2016 23:23:27 -0400
    From: Louis-Philippe Allard <lp.allard.1 at gmail.com>
Reply-To: lp.allard.1 at gmail.com
Subject: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
      To: horde at lists.horde.org

> Quoting Simon Wilson <simon at simonandkate.net>:
>> ----- Message from Louis-Philippe Allard <lp.allard.1 at gmail.com> ---------
>>    Date: Tue, 01 Nov 2016 22:29:41 -0400
>>    From: Louis-Philippe Allard <lp.allard.1 at gmail.com>
>> Reply-To: lp.allard.1 at gmail.com
>> Subject: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
>>      To: horde at lists.horde.org
>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>> Quoting Louis-Philippe Allard <lp.allard.1 at gmail.com>:
>>>>> Hello maillist.  I hope someone can help with AS.  The problem  
>>>>> is that sync seems successful but nothing appears on the Android  
>>>>> client.
>>>>> Basically, I am running Horde webmail 5.2.16 on a centos VM  
>>>>> server which is accessible ONLY on LAN at adress  
>>>>> https://centos-horde/horde.  I am using IMP as Horde's auth  
>>>>> backend with my Gmail creds.
>>>>> I have successfully setup AS as per the wiki's instructions.
>>>>> I have also setup the exchange account properly (?) on the  
>>>>> Android client.  Client is a Nexus 6P phone.
>>>>> I can see the client device under Administration > ActiveSync Devices
>>>>> User:  lp.allard.1 at gmail.com
>>>>> Device: Android
>>>>> Last Sync Time: October 31, 2016 18:53
>>>>> Status: Not Provisioned
>>>>> Device Information:
>>>>> POLICY KEY: 0
>>>>> USER AGENT: Android-Mail/
>>>>> EAS VERSION: 14.1
>>>>> The exchange account was added on the client by going in  
>>>>> Settings > Accounts then adding an Exchange Account.
>>>>> The first "gotcha" was that Android wouldn't let me use my Gmail  
>>>>> adress as username (the one I currently use to login to Horde)  
>>>>> as it was already in use with my GMail account on the device  
>>>>> (Exact message was:  You're already using this username for the  
>>>>> account Gmail).  I used a fake email like user at horde.localdomain  
>>>>> to get past this step.
>>>>> Then I clicked on "Manual setup"
>>>>> Then I clicked on "Exchange" and entered my Gmail (and Horde)  
>>>>> password.  Then clicked "Next".
>>>>> Then I changed the Domain\Username field to my Gmail address  
>>>>> (which is also the Horde username), entered my Gmail password,  
>>>>> changed the server field to "centos-horde".  The port was left  
>>>>> to default 443, and the security type was changed to TLS/SSL  
>>>>> (Accept all certs) because other security settings didnt allow  
>>>>> rto securely connect to the server...
>>>>> I finally hit Next, then was presented with the Sync options  
>>>>> which I left all checked and hit Finish.
>>>>> After that, the AS sync process started on the server (using  
>>>>> tail -f on the AS log file I saw tons of text going by).
>>>>> One thing I noticed in the AS log is this coming back over and  
>>>>> over again:
>>>>> 2016-10-31T19:44:08-04:00 androidcXXXXXXXXXXXXX INFO: [27189]  
>>>>> Maximum memory usage for ActiveSync request: 19968048 bytes.
>>>> This is a normal entry, simply stating how much memory the request used.
>>>>> After the sync completes, Calendar is empty, task list is empty,  
>>>>> and contacts are empty...
>>>> Was the Email empty too?
>>>> Hard to give any useful feedback without seeing the log, but if  
>>>> the email worked and the other collections didn't you could try  
>>>> making sure that the preferences for each application are set  
>>>> correctly to allow them to be synchronized.
>>>>> Thanks
>>>>> Louis-Philippe Allard
>>>>> lp.allard.1 at gmail.com
>>>>> Sent using Horde Groupware on GNU/Linux
>>>>> --
>>>>> Horde mailing list
>>>>> Frequently Asked Questions: http://horde.org/faq/
>>>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>>> --
>>>> mike
>>>> The Horde Project
>>>> http://www.horde.org
>>>> https://www.facebook.com/hordeprojecthttps://www.twitter.com/hordeproject
>>> Hello Michael,  what permissions would I need to double check?  I  
>>> suspect they would be located in Administration > Permissions, but  
>>> to be honest the webinterface is cryptic to me.  How do these work  
>>> exactly?
>>> For example, the item "Address Book (turba) is set as follows:
>>> All authenticated users : Show+Read+Edit+Delete
>>> Guest permissions:  NONE (all unchecked)
>>> Creator permissions: NONE (all unchecked)
>>> Individual users: NONE (all unchecked)
>>> Groups:  nothing in there...
>>> In the meantime I will retry with email by disabling the Gmail  
>>> account on the phone and see if at least email gets synced thru AS.
>>> Thanks
>>> Louis-Philippe Allard
>> Check PREFERENCES not permissions. E.g. Calendar Preferences -  
>> Synchronization Preferences.
>> And quoting Michael, without a log file: "Hard to give any useful feedback".
>> Simon.
>> --
>> Simon WilsonM: 0400 12 11 16
> OK I have set the preferences to Sync all elements (2 calendars and  
> 2 contactlists).  The items still dont show up on the phone although  
> sync takes 5+minutes and the phone is busy syncing while this  
> completes.
> Is there any ways to obfuscate the AS log file??  Handing over the  
> log is like handing over my calendar and contact list... :)
> Louis-Philippe Allard

One suggestion if you are not able to share the log details would be  
to set up a new empty account, create an event or two, some emails,  
and a contact or two so that somethng is there to sync. Then you can  
share the log file. That will also rule out a few things for  
troubleshooting if that syncs ok or doesn't...


Simon Wilson
M: 0400 12 11 16
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