[horde] Problem syncing with AS on Horde webmail 5.2.16

Louis-Philippe Allard lp.allard.1 at gmail.com
Wed Nov 2 03:23:27 UTC 2016

  Quoting Simon Wilson <simon at simonandkate.net>:

> ----- Message from Louis-Philippe Allard <lp.allard.1 at gmail.com> ---------
>    Date: Tue, 01 Nov 2016 22:29:41 -0400
>    From: Louis-Philippe Allard <lp.allard.1 at gmail.com>
> Reply-To: lp.allard.1 at gmail.com
> Subject: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
>      To: horde at lists.horde.org
>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>> Quoting Louis-Philippe Allard <lp.allard.1 at gmail.com>:
>>>> Hello maillist.  I hope someone can help with AS.  The problem is  
>>>> that sync seems successful but nothing appears on the Android  
>>>> client.
>>>> Basically, I am running Horde webmail 5.2.16 on a centos VM  
>>>> server which is accessible ONLY on LAN at adress  
>>>> https://centos-horde/horde.  I am using IMP as Horde's auth  
>>>> backend with my Gmail creds.
>>>> I have successfully setup AS as per the wiki's instructions.
>>>> I have also setup the exchange account properly (?) on the  
>>>> Android client.  Client is a Nexus 6P phone.
>>>> I can see the client device under Administration > ActiveSync Devices
>>>> User:  lp.allard.1 at gmail.com
>>>> Device: Android
>>>> Last Sync Time: October 31, 2016 18:53
>>>> Status: Not Provisioned
>>>> Device Information:
>>>> POLICY KEY: 0
>>>> USER AGENT: Android-Mail/
>>>> EAS VERSION: 14.1
>>>> The exchange account was added on the client by going in Settings  
>>>> > Accounts then adding an Exchange Account.
>>>> The first "gotcha" was that Android wouldn't let me use my Gmail  
>>>> adress as username (the one I currently use to login to Horde) as  
>>>> it was already in use with my GMail account on the device (Exact  
>>>> message was:  You're already using this username for the account  
>>>> Gmail).  I used a fake email like user at horde.localdomain to get  
>>>> past this step.
>>>> Then I clicked on "Manual setup"
>>>> Then I clicked on "Exchange" and entered my Gmail (and Horde)  
>>>> password.  Then clicked "Next".
>>>> Then I changed the Domain\Username field to my Gmail address  
>>>> (which is also the Horde username), entered my Gmail password,  
>>>> changed the server field to "centos-horde".  The port was left to  
>>>> default 443, and the security type was changed to TLS/SSL (Accept  
>>>> all certs) because other security settings didnt allow rto  
>>>> securely connect to the server...
>>>> I finally hit Next, then was presented with the Sync options  
>>>> which I left all checked and hit Finish.
>>>> After that, the AS sync process started on the server (using tail  
>>>> -f on the AS log file I saw tons of text going by).
>>>> One thing I noticed in the AS log is this coming back over and over again:
>>>> 2016-10-31T19:44:08-04:00 androidcXXXXXXXXXXXXX INFO: [27189]  
>>>> Maximum memory usage for ActiveSync request: 19968048 bytes.
>>> This is a normal entry, simply stating how much memory the request used.
>>>> After the sync completes, Calendar is empty, task list is empty,  
>>>> and contacts are empty...
>>> Was the Email empty too?
>>> Hard to give any useful feedback without seeing the log, but if  
>>> the email worked and the other collections didn't you could try  
>>> making sure that the preferences for each application are set  
>>> correctly to allow them to be synchronized.
>>>> Thanks
>>>> Louis-Philippe Allard
>>>> lp.allard.1 at gmail.com
>>>> Sent using Horde Groupware on GNU/Linux
>>>> --
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>>> --
>>> mike
>>> The Horde Project
>>> http://www.horde.org
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>> Hello Michael,  what permissions would I need to double check?  I  
>> suspect they would be located in Administration > Permissions, but  
>> to be honest the webinterface is cryptic to me.  How do these work  
>> exactly?
>> For example, the item "Address Book (turba) is set as follows:
>> All authenticated users : Show+Read+Edit+Delete
>> Guest permissions:  NONE (all unchecked)
>> Creator permissions: NONE (all unchecked)
>> Individual users: NONE (all unchecked)
>> Groups:  nothing in there...
>> In the meantime I will retry with email by disabling the Gmail  
>> account on the phone and see if at least email gets synced thru AS.
>> Thanks
>> Louis-Philippe Allard
> Check PREFERENCES not permissions. E.g. Calendar Preferences -  
> Synchronization Preferences.
> And quoting Michael, without a log file: "Hard to give any useful feedback".
> Simon.
> --
> Simon WilsonM: 0400 12 11 16

OK I have set the preferences to Sync all elements (2 calendars and 2  
contactlists).  The items still dont show up on the phone although  
sync takes 5+minutes and the phone is busy syncing while this completes.

Is there any ways to obfuscate the AS log file??  Handing over the log  
is like handing over my calendar and contact list... :)
  Louis-Philippe Allard
lp.allard.1 at gmail.com
Sent using Horde Groupware on GNU/Linux

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