[horde] Problem syncing with AS on Horde webmail 5.2.16

Sat Nov 5 00:24:50 UTC 2016

  Quoting Simon Wilson <simon at simonandkate.net>:

> ----- Message from Louis-Philippe Allard <lp.allard.1 at gmail.com> ---------
>     Date: Tue, 01 Nov 2016 23:23:27 -0400
>     From: Louis-Philippe Allard <lp.allard.1 at gmail.com>
> Reply-To: lp.allard.1 at gmail.com
> Subject: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
>       To: horde at lists.horde.org
>
>> Quoting Simon Wilson <simon at simonandkate.net>:
>>
>>> ----- Message from Louis-Philippe Allard <lp.allard.1 at gmail.com> ---------
>>>    Date: Tue, 01 Nov 2016 22:29:41 -0400
>>>    From: Louis-Philippe Allard <lp.allard.1 at gmail.com>
>>> Reply-To: lp.allard.1 at gmail.com
>>> Subject: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
>>>      To: horde at lists.horde.org
>>>
>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>
>>>>> Quoting Louis-Philippe Allard <lp.allard.1 at gmail.com>:
>>>>>
>>>>>> Hello maillist.  I hope someone can help with AS.  The problem  
>>>>>> is that sync seems successful but nothing appears on the  
>>>>>> Android client.
>>>>>>
>>>>>> Basically, I am running Horde webmail 5.2.16 on a centos VM  
>>>>>> server which is accessible ONLY on LAN at adress  
>>>>>> https://centos-horde/horde.  I am using IMP as Horde's auth  
>>>>>> backend with my Gmail creds.
>>>>>>
>>>>>> I have successfully setup AS as per the wiki's instructions.
>>>>>>
>>>>>> I have also setup the exchange account properly (?) on the  
>>>>>> Android client.  Client is a Nexus 6P phone.
>>>>>>
>>>>>> I can see the client device under Administration > ActiveSync Devices
>>>>>>
>>>>>> User:  lp.allard.1 at gmail.com
>>>>>> Device: Android
>>>>>> Last Sync Time: October 31, 2016 18:53
>>>>>> Status: Not Provisioned
>>>>>> Device Information:
>>>>>> ID: ANDROIDCXXXXXXXXXXXX
>>>>>> POLICY KEY: 0
>>>>>> USER AGENT: Android-Mail/6.9.25.134833125.release
>>>>>> EAS VERSION: 14.1
>>>>>> FORCED MULTIPLEXED BITMASK: 15
>>>>>> CACHED HEARTBEAT (SECONDS): Unavailable
>>>>>>
>>>>>> The exchange account was added on the client by going in  
>>>>>> Settings > Accounts then adding an Exchange Account.
>>>>>>
>>>>>> The first "gotcha" was that Android wouldn't let me use my  
>>>>>> Gmail adress as username (the one I currently use to login to  
>>>>>> Horde) as it was already in use with my GMail account on the  
>>>>>> device (Exact message was:  You're already using this username  
>>>>>> for the account Gmail).  I used a fake email like  
>>>>>> user at horde.localdomain to get past this step.
>>>>>>
>>>>>> Then I clicked on "Manual setup"
>>>>>>
>>>>>> Then I clicked on "Exchange" and entered my Gmail (and Horde)  
>>>>>> password.  Then clicked "Next".
>>>>>>
>>>>>> Then I changed the Domain\Username field to my Gmail address  
>>>>>> (which is also the Horde username), entered my Gmail password,  
>>>>>> changed the server field to "centos-horde".  The port was left  
>>>>>> to default 443, and the security type was changed to TLS/SSL  
>>>>>> (Accept all certs) because other security settings didnt allow  
>>>>>> rto securely connect to the server...
>>>>>>
>>>>>> I finally hit Next, then was presented with the Sync options  
>>>>>> which I left all checked and hit Finish.
>>>>>>
>>>>>> After that, the AS sync process started on the server (using  
>>>>>> tail -f on the AS log file I saw tons of text going by).
>>>>>>
>>>>>> One thing I noticed in the AS log is this coming back over and  
>>>>>> over again:
>>>>>>
>>>>>> 2016-10-31T19:44:08-04:00 androidcXXXXXXXXXXXXX INFO: [27189]  
>>>>>> Maximum memory usage for ActiveSync request: 19968048 bytes.
>>>>>
>>>>> This is a normal entry, simply stating how much memory the request used.
>>>>>
>>>>>> After the sync completes, Calendar is empty, task list is  
>>>>>> empty, and contacts are empty...
>>>>>
>>>>> Was the Email empty too?
>>>>>
>>>>> Hard to give any useful feedback without seeing the log, but if  
>>>>> the email worked and the other collections didn't you could try  
>>>>> making sure that the preferences for each application are set  
>>>>> correctly to allow them to be synchronized.
>>>>>
>>>>>> Thanks
>>>>>> Louis-Philippe Allard
>>>>>> lp.allard.1 at gmail.com
>>>>>> Sent using Horde Groupware on GNU/Linux
>>>>>> --
>>>>>> Horde mailing list
>>>>>> Frequently Asked Questions: http://horde.org/faq/
>>>>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>>>>
>>>>> --
>>>>> mike
>>>>> The Horde Project
>>>>> http://www.horde.org
>>>>> https://www.facebook.com/hordeprojecthttps://www.twitter.com/hordeproject
>>>>
>>>> Hello Michael,  what permissions would I need to double check?  I  
>>>> suspect they would be located in Administration > Permissions,  
>>>> but to be honest the webinterface is cryptic to me.  How do these  
>>>> work exactly?
>>>>
>>>> For example, the item "Address Book (turba) is set as follows:
>>>> All authenticated users : Show+Read+Edit+Delete
>>>> Guest permissions:  NONE (all unchecked)
>>>> Creator permissions: NONE (all unchecked)
>>>> Individual users: NONE (all unchecked)
>>>> Groups:  nothing in there...
>>>>
>>>> In the meantime I will retry with email by disabling the Gmail  
>>>> account on the phone and see if at least email gets synced thru AS.
>>>>
>>>> Thanks
>>>> Louis-Philippe Allard
>>>
>>> Check PREFERENCES not permissions. E.g. Calendar Preferences -  
>>> Synchronization Preferences.
>>>
>>> And quoting Michael, without a log file: "Hard to give any useful  
>>> feedback".
>>>
>>> Simon.
>>>
>>> --
>>> Simon WilsonM: 0400 12 11 16
>>
>> OK I have set the preferences to Sync all elements (2 calendars and  
>> 2 contactlists).  The items still dont show up on the phone  
>> although sync takes 5+minutes and the phone is busy syncing while  
>> this completes.
>>
>> Is there any ways to obfuscate the AS log file??  Handing over the  
>> log is like handing over my calendar and contact list... :)
>> Louis-Philippe Allard
>>  
>
> One suggestion if you are not able to share the log details would be  
> to set up a new empty account, create an event or two, some emails,  
> and a contact or two so that somethng is there to sync. Then you can  
> share the log file. That will also rule out a few things for  
> troubleshooting if that syncs ok or doesn't...
>
> Simon.
>
> --
> Simon WilsonM: 0400 12 11 16

Hello

OK I have performed a few tests.

I have removed ALL accounts on the android phone and rebooted it.

I have added the Horde AS account first before my Google account, and  
while it was syncing, I looked at the data. Emails never synced, but  
calendar, & contacts have synced.  After sync was done (no more output  
in the Activesync log), the data in calendar and contacts have  
DISAPPEARED from the phone.

I am preparing a log to send to horde devs.  Could it be a bug in android?
  Louis-Philippe Allard
lp.allard.1 at gmail.com
Sent using Horde Groupware on GNU/Linux