[horde] Problem syncing with AS on Horde webmail 5.2.16
Michael J Rubinsky
mrubinsk at horde.org
Sat Nov 5 01:14:23 UTC 2016
Quoting Louis-Philippe Allard <lp.allard.1 at gmail.com>:
> Quoting Simon Wilson <simon at simonandkate.net>:
>
>> ----- Message from Louis-Philippe Allard <lp.allard.1 at gmail.com> ---------
>> Date: Tue, 01 Nov 2016 23:23:27 -0400
>> From: Louis-Philippe Allard <lp.allard.1 at gmail.com>
>> Reply-To: lp.allard.1 at gmail.com
>> Subject: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
>> To: horde at lists.horde.org
>>
>>> Quoting Simon Wilson <simon at simonandkate.net>:
>>>
>>>> ----- Message from Louis-Philippe Allard <lp.allard.1 at gmail.com> ---------
>>>> Date: Tue, 01 Nov 2016 22:29:41 -0400
>>>> From: Louis-Philippe Allard <lp.allard.1 at gmail.com>
>>>> Reply-To: lp.allard.1 at gmail.com
>>>> Subject: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
>>>> To: horde at lists.horde.org
>>>>
>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>
>>>>>> Quoting Louis-Philippe Allard <lp.allard.1 at gmail.com>:
>>>>>>
>>>>>>> Hello maillist. I hope someone can help with AS. The problem
>>>>>>> is that sync seems successful but nothing appears on the
>>>>>>> Android client.
>>>>>>>
>>>>>>> Basically, I am running Horde webmail 5.2.16 on a centos VM
>>>>>>> server which is accessible ONLY on LAN at adress
>>>>>>> https://centos-horde/horde. I am using IMP as Horde's auth
>>>>>>> backend with my Gmail creds.
>>>>>>>
>>>>>>> I have successfully setup AS as per the wiki's instructions.
>>>>>>>
>>>>>>> I have also setup the exchange account properly (?) on the
>>>>>>> Android client. Client is a Nexus 6P phone.
>>>>>>>
>>>>>>> I can see the client device under Administration > ActiveSync Devices
>>>>>>>
>>>>>>> User: lp.allard.1 at gmail.com
>>>>>>> Device: Android
>>>>>>> Last Sync Time: October 31, 2016 18:53
>>>>>>> Status: Not Provisioned
>>>>>>> Device Information:
>>>>>>> ID: ANDROIDCXXXXXXXXXXXX
>>>>>>> POLICY KEY: 0
>>>>>>> USER AGENT: Android-Mail/6.9.25.134833125.release
>>>>>>> EAS VERSION: 14.1
>>>>>>> FORCED MULTIPLEXED BITMASK: 15
>>>>>>> CACHED HEARTBEAT (SECONDS): Unavailable
>>>>>>>
>>>>>>> The exchange account was added on the client by going in
>>>>>>> Settings > Accounts then adding an Exchange Account.
>>>>>>>
>>>>>>> The first "gotcha" was that Android wouldn't let me use my
>>>>>>> Gmail adress as username (the one I currently use to login to
>>>>>>> Horde) as it was already in use with my GMail account on the
>>>>>>> device (Exact message was: You're already using this username
>>>>>>> for the account Gmail). I used a fake email like
>>>>>>> user at horde.localdomain to get past this step.
>>>>>>>
>>>>>>> Then I clicked on "Manual setup"
>>>>>>>
>>>>>>> Then I clicked on "Exchange" and entered my Gmail (and Horde)
>>>>>>> password. Then clicked "Next".
>>>>>>>
>>>>>>> Then I changed the Domain\Username field to my Gmail address
>>>>>>> (which is also the Horde username), entered my Gmail password,
>>>>>>> changed the server field to "centos-horde". The port was left
>>>>>>> to default 443, and the security type was changed to TLS/SSL
>>>>>>> (Accept all certs) because other security settings didnt allow
>>>>>>> rto securely connect to the server...
>>>>>>>
>>>>>>> I finally hit Next, then was presented with the Sync options
>>>>>>> which I left all checked and hit Finish.
>>>>>>>
>>>>>>> After that, the AS sync process started on the server (using
>>>>>>> tail -f on the AS log file I saw tons of text going by).
>>>>>>>
>>>>>>> One thing I noticed in the AS log is this coming back over and
>>>>>>> over again:
>>>>>>>
>>>>>>> 2016-10-31T19:44:08-04:00 androidcXXXXXXXXXXXXX INFO: [27189]
>>>>>>> Maximum memory usage for ActiveSync request: 19968048 bytes.
>>>>>>
>>>>>> This is a normal entry, simply stating how much memory the request used.
>>>>>>
>>>>>>> After the sync completes, Calendar is empty, task list is
>>>>>>> empty, and contacts are empty...
>>>>>>
>>>>>> Was the Email empty too?
>>>>>>
>>>>>> Hard to give any useful feedback without seeing the log, but if
>>>>>> the email worked and the other collections didn't you could try
>>>>>> making sure that the preferences for each application are set
>>>>>> correctly to allow them to be synchronized.
>>>>>>
>>>>>>> Thanks
>>>>>>> Louis-Philippe Allard
>>>>>>> lp.allard.1 at gmail.com
>>>>>>> Sent using Horde Groupware on GNU/Linux
>>>>>>> --
>>>>>>> Horde mailing list
>>>>>>> Frequently Asked Questions: http://horde.org/faq/
>>>>>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>>>>>
>>>>>> --
>>>>>> mike
>>>>>> The Horde Project
>>>>>> http://www.horde.org
>>>>>> https://www.facebook.com/hordeprojecthttps://www.twitter.com/hordeproject
>>>>>
>>>>> Hello Michael, what permissions would I need to double check?
>>>>> I suspect they would be located in Administration > Permissions,
>>>>> but to be honest the webinterface is cryptic to me. How do
>>>>> these work exactly?
>>>>>
>>>>> For example, the item "Address Book (turba) is set as follows:
>>>>> All authenticated users : Show+Read+Edit+Delete
>>>>> Guest permissions: NONE (all unchecked)
>>>>> Creator permissions: NONE (all unchecked)
>>>>> Individual users: NONE (all unchecked)
>>>>> Groups: nothing in there...
>>>>>
>>>>> In the meantime I will retry with email by disabling the Gmail
>>>>> account on the phone and see if at least email gets synced thru
>>>>> AS.
>>>>>
>>>>> Thanks
>>>>> Louis-Philippe Allard
>>>>
>>>> Check PREFERENCES not permissions. E.g. Calendar Preferences -
>>>> Synchronization Preferences.
>>>>
>>>> And quoting Michael, without a log file: "Hard to give any useful
>>>> feedback".
>>>>
>>>> Simon.
>>>>
>>>> --
>>>> Simon WilsonM: 0400 12 11 16
>>>
>>> OK I have set the preferences to Sync all elements (2 calendars
>>> and 2 contactlists). The items still dont show up on the phone
>>> although sync takes 5+minutes and the phone is busy syncing while
>>> this completes.
>>>
>>> Is there any ways to obfuscate the AS log file?? Handing over the
>>> log is like handing over my calendar and contact list... :)
>>> Louis-Philippe Allard
>>>
>>
>> One suggestion if you are not able to share the log details would
>> be to set up a new empty account, create an event or two, some
>> emails, and a contact or two so that somethng is there to sync.
>> Then you can share the log file. That will also rule out a few
>> things for troubleshooting if that syncs ok or doesn't...
>>
>> Simon.
>>
>> --
>> Simon WilsonM: 0400 12 11 16
>
> Hello
>
> OK I have performed a few tests.
>
> I have removed ALL accounts on the android phone and rebooted it.
>
> I have added the Horde AS account first before my Google account,
> and while it was syncing, I looked at the data. Emails never synced,
> but calendar, & contacts have synced. After sync was done (no more
> output in the Activesync log), the data in calendar and contacts
> have DISAPPEARED from the phone.
>
> I am preparing a log to send to horde devs. Could it be a bug in android?
Always a possibility. Might have something to do with the email
address being a google email (even though you used a dummy email to
get around that initially, the real email is sent to the client from
the server as part of the initial sync negotiation). I can give a look
at the log though to see if anything else jumps out.
> Louis-Philippe Allard
> lp.allard.1 at gmail.com
> Sent using Horde Groupware on GNU/Linux
> --
> Horde mailing list
> Frequently Asked Questions: http://horde.org/faq/
> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
--
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
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