[horde] Whups overdue tickets

[Jamie Allen]

  Kia ora Jan

Thanks so much for your response - very much appreciated.

It would be simple enough to knock up a mysql query directly to pick  
out those tickets. Question : Is there any way to show the results of  
your own mysql query in the Portal screen (I guess I could use 'view  
an external webpage' and construct something, but that seems a little  
like overkill, if there's a neater way of doing it....)

Yours very gratefully

Jamie

Quoting Jan Schneider <jan at horde.org>:

> Zitat von Jamie Allen <jamie at jsdckr.nz>:
>
>> Kia ora
>>
>> Thank you to the creators of Whups. It is an incredible resource  
>> and is making our work so, so much easier since we discovered it. I  
>> have read the documentation, for Horde 5.2.22 but have not been  
>> able to find a way of alerting the user responsible when a ticket  
>> has passed its due date. I was wondering if this might  
>> automatically be picked up by Horde Alarms - but if so, I have  
>> missed something - for which I apologise.
>
> No, this hasnt been implemented with HordeAlarm yet, though its  
> definitely a good idea.
>
> There is whups-reminder though, which can be used in a cron job for  
> regular reminders.
>
>> Also, can anyone please advise if there's a way to build a query to  
>> show only overdue tickets (in all queues)?
>
> That would require the query builder to allow relative dates. There  
> is a enhancement request for it IIRC, but this hasnt been  
> implemented yet.
>
> --
> Jan Schneider
> The Horde Project
> https://www.horde.org/
>
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