[horde] activesync email count limit

[Michael J Rubinsky]

Quoting David Wells <dwells at alfavinil.com>:

> Hello again.
>
> I moved another user from imap to active sync and I'm having the  
> same issue I had with the previous user. In that case I thought that  
> the problem could have been with the amount of mails stored in that  
> users inbox but as Vijay stated it had to do with one particular  
> mail that once identified and moved out of the inbox the problem was  
> solved. The new active sync user had very few mails in his inbox,  
> less than 20 mails since he moves every single mail out of the inbox  
> and into one of many sub folders. At one moment his inbox stopped  
> syncing, I haven't found yet the culprit but once I do I would very  
> much appreciate if Michael could be kind enough to take a look at it  
> to try and figure out what is causing the problem but since I would  
> be sending the whole mail with headers and everything I would really  
> need some way to send it privately.

Not promising anything, but you can send the email to mrubinsk at horde.org.

>
> Thank you very much in advance!
> Best regards,
> David Wells.
>
> El 10/12/2020 a las 13:00, Michael J Rubinsky escribió:
>>
>> Quoting David Wells <dwells at alfavinil.com>:
>>
>>> Hi!
>>>
>>> Thanks Vijay for your suggestion! It was indeed an email that for  
>>> some strange reason was interrupting the sinchronization process,  
>>> once I moved that mail onto another folder the inbox synchronized.  
>>> I have been looking at the header of this mail and can't find  
>>> anything strange about it, it's not a calendar invite, just a  
>>> regular mail.
>>
>> If it's possible to do so, feel free to send me the email in  
>> question so I can attempt to figure out what is causing ActiveSync  
>> to choke on it, or at the very least figure out why nothing was  
>> written to your server error or activesync log.
>>
>>
>>
>>>
>>> Thanks again.
>>> Best regards,
>>> David Wells.
>>>
>>>
>>> El 26/11/2020 a las 18:15, Vijay Sankar escribió:
>>>> You're welcome! No worries.
>>>>
>>>> If this does address your problem please post it in the mailing  
>>>> list or if you let me know, I can post it as well. Mentioning  
>>>> this because over the past few years a few people had similar  
>>>> problems, so may be it will help others.
>>>>
>>>> On Thu, Nov 26, 2020 at 2:42 PM David Wells <dwells at alfavinil.com  
>>>> <mailto:dwells at alfavinil.com>> wrote:
>>>>
>>>>    Hi Vijay,
>>>>
>>>>    Great tip, thank you very much! I'll check this.
>>>>
>>>>    Thank you very much again!
>>>>    Best regards,
>>>>    David Wells.
>>>>
>>>>
>>>>    El 26/11/2020 a las 17:04, Vijay Sankar escribió:
>>>>>    Hi,
>>>>>
>>>>>    I have had a similar situation. The root cause in my case was
>>>>>    because the user had moved some calendar -related messages to the
>>>>>    inbox. IIRC it was some meeting invitations that he had accepted
>>>>>    and then moved to some archive folder within the Inbox on Outlook
>>>>>    2019. Passing this on to you just in case it is relevant.
>>>>>
>>>>>    All the best,
>>>>>
>>>>>    Vijay
>>>>>
>>>>>    On Thu, Nov 26, 2020 at 12:48 PM David Wells
>>>>>    <dwells at alfavinil.com <mailto:dwells at alfavinil.com>> wrote:
>>>>>
>>>>>        Hello all!
>>>>>
>>>>>        I'm configuring one of my users email account on outlook 2019
>>>>>        using the
>>>>>        activesync protocol and I can configure it correctly and get
>>>>>        emails,
>>>>>        calendars and contacts, except for the inbox. This users
>>>>>        inbox has more
>>>>>        than 6k emails and for some reasong I can only download 2850
>>>>>        emails.
>>>>>        Could anybody please offer some insight as to where I could
>>>>>        find some
>>>>>        kind of limit that might be preventing this user form
>>>>>        accessing his
>>>>>        complete inbox?
>>>>>
>>>>>        Thank you very much in advance.
>>>>>        Best regards,
>>>>>        David Wells.
>>>>>
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>>>>>
>>>
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>>
>>
>>
>>
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-- 
mike
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