[horde] activesync email count limit

[David Wells]

Hello again.

I moved another user from imap to active sync and I'm having the same 
issue I had with the previous user. In that case I thought that the 
problem could have been with the amount of mails stored in that users 
inbox but as Vijay stated it had to do with one particular mail that 
once identified and moved out of the inbox the problem was solved. The 
new active sync user had very few mails in his inbox, less than 20 mails 
since he moves every single mail out of the inbox and into one of many 
sub folders. At one moment his inbox stopped syncing, I haven't found 
yet the culprit but once I do I would very much appreciate if Michael 
could be kind enough to take a look at it to try and figure out what is 
causing the problem but since I would be sending the whole mail with 
headers and everything I would really need some way to send it privately.

Thank you very much in advance!
Best regards,
David Wells.

El 10/12/2020 a las 13:00, Michael J Rubinsky escribió:
>
> Quoting David Wells <dwells at alfavinil.com>:
>
>> Hi!
>>
>> Thanks Vijay for your suggestion! It was indeed an email that for 
>> some strange reason was interrupting the sinchronization process, 
>> once I moved that mail onto another folder the inbox synchronized. I 
>> have been looking at the header of this mail and can't find anything 
>> strange about it, it's not a calendar invite, just a regular mail.
>
> If it's possible to do so, feel free to send me the email in question 
> so I can attempt to figure out what is causing ActiveSync to choke on 
> it, or at the very least figure out why nothing was written to your 
> server error or activesync log.
>
>
>
>>
>> Thanks again.
>> Best regards,
>> David Wells.
>>
>>
>> El 26/11/2020 a las 18:15, Vijay Sankar escribió:
>>> You're welcome! No worries.
>>>
>>> If this does address your problem please post it in the mailing list 
>>> or if you let me know, I can post it as well. Mentioning this 
>>> because over the past few years a few people had similar problems, 
>>> so may be it will help others.
>>>
>>> On Thu, Nov 26, 2020 at 2:42 PM David Wells <dwells at alfavinil.com 
>>> <mailto:dwells at alfavinil.com>> wrote:
>>>
>>>    Hi Vijay,
>>>
>>>    Great tip, thank you very much! I'll check this.
>>>
>>>    Thank you very much again!
>>>    Best regards,
>>>    David Wells.
>>>
>>>
>>>    El 26/11/2020 a las 17:04, Vijay Sankar escribió:
>>>>    Hi,
>>>>
>>>>    I have had a similar situation. The root cause in my case was
>>>>    because the user had moved some calendar -related messages to the
>>>>    inbox. IIRC it was some meeting invitations that he had accepted
>>>>    and then moved to some archive folder within the Inbox on Outlook
>>>>    2019. Passing this on to you just in case it is relevant.
>>>>
>>>>    All the best,
>>>>
>>>>    Vijay
>>>>
>>>>    On Thu, Nov 26, 2020 at 12:48 PM David Wells
>>>>    <dwells at alfavinil.com <mailto:dwells at alfavinil.com>> wrote:
>>>>
>>>>        Hello all!
>>>>
>>>>        I'm configuring one of my users email account on outlook 2019
>>>>        using the
>>>>        activesync protocol and I can configure it correctly and get
>>>>        emails,
>>>>        calendars and contacts, except for the inbox. This users
>>>>        inbox has more
>>>>        than 6k emails and for some reasong I can only download 2850
>>>>        emails.
>>>>        Could anybody please offer some insight as to where I could
>>>>        find some
>>>>        kind of limit that might be preventing this user form
>>>>        accessing his
>>>>        complete inbox?
>>>>
>>>>        Thank you very much in advance.
>>>>        Best regards,
>>>>        David Wells.
>>>>
>>>>        --         Horde mailing list
>>>>        Frequently Asked Questions: http://horde.org/faq/
>>>>        <http://horde.org/faq/>
>>>>        To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>>>        <mailto:horde-unsubscribe at lists.horde.org>
>>>>
>>
>> -- 
>> Horde mailing list
>> Frequently Asked Questions: http://horde.org/faq/
>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>
>
>
>