[horde] ActiveSync not working with Outlook for iOS and Android

[Michael Menge]

Hi,

one of our users wants to Sync Mail and Calendar with "Outlook for iOS  
and Android", but it is not working.

In the logs i can find an OPTIONS request and a PROVISION request.  
Both are repeated every 30-60 min.
But there are no other Requests like SYNC, PING, FOLDERSYNC or  
SETTINGS requests.

I can't find any error messages.

Should "Outlook for iOS and Android 1.0" be able to Sync with Horde  
(horde 5.2.23, Horde_ActiveSync 2.41.5)?

Any ideas how to debug this problem?

Here are the logs for one set of requests

[2191377][2021-07-20T00:09:19+02:00] INFO:  
----------Horde_Core_ActiveSync_Driver::authenticate() attempt for  
xxxxxxx----------
[2191377][2021-07-20T00:09:19+02:00] INFO: ----------OPTIONS request  
received for user xxxxxxx
[2191377][2021-07-20T00:09:19+02:00] INFO: User xxxxxxx logged off
[3278268][2021-07-20T00:09:19+02:00] INFO:  
----------Horde_Core_ActiveSync_Driver::authenticate() attempt for  
xxxxxxx----------
[3278268][2021-07-20T00:09:20+02:00] INFO: ----------PROVISION request  
received for user xxxxxxx
[3278268][2021-07-20T00:09:20+02:00] INFO: ----------Request being  
handled for device: CE499174FDAA4CC5BCB282356666BDDF, of type:  
Outlook, supporting protocol version: 14.1, using Horde_ActiveSync  
v2.41.5
[3278268][2021-07-20T00:09:20+02:00] I: <Provision:Provision>
[3278268][2021-07-20T00:09:20+02:00] I:  <Settings:DeviceInformation>
[3278268][2021-07-20T00:09:20+02:00] I:   <Settings:Set>
[3278268][2021-07-20T00:09:20+02:00] I:    <Settings:UserAgent>
[3278268][2021-07-20T00:09:20+02:00] I:      Outlook-iOS-Android/1.0
[3278268][2021-07-20T00:09:20+02:00] I:    </Settings:UserAgent>
[3278268][2021-07-20T00:09:20+02:00] I:    <Settings:Model>
[3278268][2021-07-20T00:09:20+02:00] I:      Outlook for iOS and Android
[3278268][2021-07-20T00:09:20+02:00] I:    </Settings:Model>
[3278268][2021-07-20T00:09:20+02:00] I:    <Settings:OS>
[3278268][2021-07-20T00:09:20+02:00] I:      OutlookBasicAuth
[3278268][2021-07-20T00:09:20+02:00] I:    </Settings:OS>
[3278268][2021-07-20T00:09:20+02:00] I:   </Settings:Set>
[3278268][2021-07-20T00:09:20+02:00] I:  </Settings:DeviceInformation>
[3278268][2021-07-20T00:09:20+02:00] I:  <Provision:Policies>
[3278268][2021-07-20T00:09:20+02:00] I:   <Provision:Policy>
[3278268][2021-07-20T00:09:20+02:00] I:    <Provision:PolicyType>
[3278268][2021-07-20T00:09:20+02:00] I:      MS-EAS-Provisioning-WBXML
[3278268][2021-07-20T00:09:20+02:00] I:    </Provision:PolicyType>
[3278268][2021-07-20T00:09:20+02:00] I:   </Provision:Policy>
[3278268][2021-07-20T00:09:20+02:00] I:  </Provision:Policies>
[3278268][2021-07-20T00:09:20+02:00] I: </Provision:Provision>
[3278268][2021-07-20T00:09:20+02:00] O: <Provision:Provision>
[3278268][2021-07-20T00:09:20+02:00] O:  <Provision:Status>
[3278268][2021-07-20T00:09:20+02:00] O:   1
[3278268][2021-07-20T00:09:20+02:00] O:  </Provision:Status>
[3278268][2021-07-20T00:09:20+02:00] O:  <Provision:Policies>
[3278268][2021-07-20T00:09:20+02:00] O:   <Provision:Policy>
[3278268][2021-07-20T00:09:20+02:00] O:    <Provision:Status>
[3278268][2021-07-20T00:09:20+02:00] O:     2
[3278268][2021-07-20T00:09:20+02:00] O:    </Provision:Status>
[3278268][2021-07-20T00:09:20+02:00] O:   </Provision:Policy>
[3278268][2021-07-20T00:09:20+02:00] O:  </Provision:Policies>
[3278268][2021-07-20T00:09:20+02:00] O: </Provision:Provision>
[3278268][2021-07-20T00:09:20+02:00] INFO: Maximum memory usage for  
ActiveSync request: 4194304 bytes.


Kind Regards

    Michael Menge

--------------------------------------------------------------------------------
Michael Menge                          Tel.: (49) 7071 / 29-70316
Universität Tübingen                   Fax.: (49) 7071 / 29-5912
Zentrum für Datenverarbeitung          mail:  
michael.menge at zdv.uni-tuebingen.de
Wächterstraße 76
72074 Tübingen