[imp] Problem report screen... Help!

[Patrick Timmons]

Hi.

I have changed a few files to help with this problem:

First, I remind the user to enter his/her email address in file
horde/locale/??/problem.lang:

/* modif locale Poly debut */
$lang->problem_init_message = 'Enter your email address here: ';
/* modif locale Poly fin */

Second, I include some php vars in the body of the message. I changed the
horde/problem.php3 file, in the switch command:

  switch ($actionID) {

  case SEND_MESSAGE:
    if ($subject && $message && ($message != "\r\n")) { // need to check to make
sure the other parts are there as well
/* modif locale Poly debut */
            $message =
               "ip: $REMOTE_ADDR \n" .
               "browser: $HTTP_USER_AGENT \n" .
               "language: $HTTP_ACCEPT_LANGUAGE \n" .
               $message;
/* modif locale Poly fin */
      $message = str_replace("\r\n", "\n", $message);
      $mime = new MimeMessage($message);


The "ip: $REMOTE_ADDR \n" part was added because somehow, the "X-Originating-IP:
%REMOTE_ADDR%" line from horde/config/header.txt was not in the message. I found
out later that the sendmail sysadmin had modify sendmail to drop those lines.

P.Timmons

Dan Ellis wrote:
> 
> I'm getting bombarded by problem reports (nothing to due with IMP, but rather
> password change requests, feature how-to's etc).  However, the problem screen
> does not include fields for name or email address.  Could we include these in
> the next version?  I'm rewriting the screen so I don't go nuts with 20 emails
> from people who say, "Can you send my password --no name"...
> 
> Boss makes me track down who possibly could have sent it using the log files
> of who was logged in at the time...(we are about service here...)
> 
> Dan
> 
> -------------------------------------------------
> Sent by Black Hills Fibercom Webmail!
> 
> --
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-- 
Patrick Timmons, service informatique


>From max@the Date: Wed,  3 Jan 2001 06:57:56 -0800
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Subject: Re: [imp] Odd errors in /var/log/messages

Quoting Fran Boon <flavour@partyvibe.com>:

> Which version of the c-client has this bug? All versions?
> I'm running the imap-2000 update...

Any version of c-client.  And php newer than 4.0.3pl1.

> Gotcha! This is because the machine is a rebuild so the FQDN is in
> defaults.php3, but that FQDN, doesn't resolve to its own IP address....I'll
> ignore this safely for now :)

Just so you're aware, the only thing this affect AFAIK is the imap_status() 
call which (if you're using 2.2.x) will break the top status frame.  You may 
also notice sever slowdowns.  Another thing you can try is to put in a valid 
entry in /etc/hosts file:

127.0.0.1      localhost

Good luck!

--mk23


>From chuck@horde.org Date: Wed,  3 Jan 2001 10:09:08 -0500
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Date: Wed,  3 Jan 2001 10:09:08 -0500
From: Chuck Hagenbuch <chuck@horde.org>
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Subject: Re: [imp] Dowloading attatchments with IE...

Quoting Joe Smargie <joes@th.net>:

> P.S. Please do not respond with "well I tried d/l'ing attatchments with IMP
> 2.2.blah with both netscape and IE and it worked just fine. blah blah
> blah.." As I said I'm using IMP 2.3.6; I realize this is pre-alpha but it
> seems to work pretty well with the execption of this one issue.

I apologize for the delay in getting back to you. I'm guessing that this 
problem is caused by IE4's inability to deal with long URL strings. Can you 
help me verify this by looking in the logs to see the url that IE4 actually 
requests?

If this is the case, we may be able to recover from the problem, but I'll need 
some help to test it, if you can provide that.

-chuck

--
Charles Hagenbuch, <chuck@horde.org>
"If you can't stand the heat, get out of the chicken!" - Baby Blues