One user login problem

Todd Aiken taiken@ubishops.ca
Wed, 4 Jul 2001 13:37:06 -0400
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I am having problems with one of my users not being able to login to 
IMP 2.3.7 cvs (checked out a few weeks ago).  He enters his 
username/password into the login screen, and gets "The document 
contains no data" a few seconds after clicking the login button.  I can 
see from my web server logs that Apache (1.3.20 with PHP 4.0.7dev) 
segfaults, but can't figure out why.  I thought at first it was a problem 
talking to the IMAP server, but I checked out the logs there too and they 
show a successful login, plus I am able to use other IMAP clients and 
log into this user's new mail and folders.  It is not this user's particular 
browsers (tried both IE and Netscape) as other users can log in using 
his machine without any problems, but he cannot login to other 
machines as well.  Now he's going away on vacation and really wants to 
use webmail (and my boss REALLY wants me to fix this problem, as 
the user having problems is the VP Academic of our university!)  Any 
ideas?  I am a little bit hesitant to update Horde/IMP now that our site is 
getting used quite a bit, but if I must, I must.

Also, twice now since I've installed IMP, everyone's users preferences 
have been lost (using MySQL).  The first time was when I changed the 
login server options to eliminate the server choice dialog boxes (which I 
read a few days ago on this list one other user also lost his site's 
preferences as well), but this last time was when I was troubleshooting 
the above problem (might have happened during a reboot of the server-
MySQL and IMP reside on the same server).  Checking out the 
horde_prefs table, and it comes up empty.  Any tips on how to avoid 
this?  Probably a script file backing up the database every so often 
wouldn't be a bad idea to start with.


CU L8R...

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>From chuck@horde.org Date: Wed,  4 Jul 2001 14:23:03 -0400
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Subject: Re: [imp] One user login problem

Quoting Todd Aiken <taiken@ubishops.ca>:

> I am having problems with one of my users not being able to login to 
> IMP 2.3.7 cvs (checked out a few weeks ago).  He enters his 
> username/password into the login screen, and gets "The document 
> contains no data" a few seconds after clicking the login button.  I can
> see from my web server logs that Apache (1.3.20 with PHP 4.0.7dev) 
> segfaults, but can't figure out why.  I thought at first it was a problem 
> talking to the IMAP server, but I checked out the logs there too and they 
> show a successful login, plus I am able to use other IMAP clients and 
> log into this user's new mail and folders.  It is not this user's particular 
> browsers (tried both IE and Netscape) as other users can log in using 
> his machine without any problems, but he cannot login to other 
> machines as well.  Now he's going away on vacation and really wants to
> use webmail (and my boss REALLY wants me to fix this problem, as 
> the user having problems is the VP Academic of our university!)  Any 
> ideas?  I am a little bit hesitant to update Horde/IMP now that our site is 
> getting used quite a bit, but if I must, I must.

See the directions on bugs.php.net for getting a backtrace, and enter it in the 
php bugs system.

-chuck

--
Charles Hagenbuch, <chuck@horde.org>
Some fallen angels have their good reasons.


>From chuck@horde.org Date: Wed,  4 Jul 2001 14:40:41 -0400
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Date: Wed,  4 Jul 2001 14:40:41 -0400
From: Chuck Hagenbuch <chuck@horde.org>
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Subject: Re: [imp] horde auth questions

Quoting Cliff Green <green@UMDNJ.EDU>:

> > If you disable the IMP summary function (in the registry), does the
> > problem go away?
> 
> Yes!

Okay, try updating to cvs - I'm pretty sure I just fixed this.

-chuck

--
Charles Hagenbuch, <chuck@horde.org>
Some fallen angels have their good reasons.


>From green@UMDNJ.EDU Date: Wed,  4 Jul 2001 15:00:01 -0400
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Date: Wed,  4 Jul 2001 15:00:01 -0400
From: Cliff Green <green@UMDNJ.EDU>
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Subject: Re: [imp] horde auth questions

Quoting Chuck Hagenbuch <chuck@horde.org>:

> Quoting Cliff Green <green@UMDNJ.EDU>:
> 
> > > If you disable the IMP summary function (in the registry), does the
> > > problem go away?
> > 
> > Yes!
> 
> Okay, try updating to cvs - I'm pretty sure I just fixed this.
> 
> -chuck

Yup, looks like that did it.  Thanks!

c
-- 
Cliff Green
Academic Computing Services - UMDNJ
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