[imp] migrating users from traditional to dynamic interface (message deletion)
Vilius Šumskas
vilius at lnk.lt
Tue Feb 14 09:06:41 UTC 2012
> Zitat von Vilius Šumskas <vilius at lnk.lt>:
>
> >> Quoting Vilius Šumskas <vilius at lnk.lt>:
> >>
> >> > Hello,
> >> >
> >> > I had a chance to migrate one of my bigger installations from
> >> > traditional to dynamic interface recently. And stumbled upon one
> >> > major problem. Seems like a fair amount of users had used to
> >> > traditional IMP interface and the concept of "mailbox pages" that
> >> > now they make serious mistakes performing actions on "message list"
> >> > in the dynamic view.
> >> >
> >> > For example, they used upper checkbox in traditional interface to
> >> > mark 20 messages (or whatever is configured as message number per
> >> > page), and clicked Delete to delete all messages in the currect page.
> >> > Of course in dynamic view this empties a whole mailbox. Moreover
> >> > there is no confirmation popup saying "Are you sure that you want to
> >> > empty this folder?"
> >> >
> >> > Can it be added?
> >>
> >> No. Especially since the method used in dynamic view is the
> >> *expected* way that button should work. Selecting all messages is NOT
> >> a destructive action in and of itself. And whether users are
> >
> > Yes, but selecting all messages and hitting Delete is destructive. I
> > think there should be a confirmation if user selected all messages
> > which upper checkbox AND clicked Delete.
> >
> >> migrating from the traditional view is totally site-dependent.
> >>
> >> If you are truly worried about losing messages, you should enforce a
> >> Trash mailbox.
> >
> > Actually I did. But this didn't help, because user went to Trash
> > mailbox and just cleared the Trash too, because he didn't think that
> > Trash contained all the emails either. He just clicked select all
> > and Delete in the Trash thinking that he is deleting 20 messages.
>
> Then the server should be configured to a delayed expunge to protect
> users from potential data loss.
>
> But I also don't think the problem you describe warrants a check on
> the code side. What you describe is a transient problem that won't
> stay for long time as users get adapted to the new interface. While
> the protection you ask for would be useful at first it would become
> annoying shortly after.
I don't think that it would be annoying. What I'm asking is that this confirmation popup would be shown only when *all* messages in current mailbox are selected *and* the Delete is clicked. We show such protection when emptying mailbox from the context menu on the folder on the left anyway. And at least to me this would be more consistent behaviour, because selecting all messages and deleting equals emptying the folder.
--
Vilius
More information about the imp
mailing list