[imp] Some of our users are loosing their mails.

[Simon B]

On 20 Feb 2014 05:54, "ANANT S ATHAVALE" <asa at isac.gov.in> wrote:
>
> Dear List,
>
> The users are using horizontal view.  They click on a message and it gets
> displayed at the bottom half.  This also makes check box left to that
> message getting selected.
>
> Now, they scroll down to see some other mails and while viewing, they
> decide to select some mails which can be deleted without even
> opening/seeing.  So, they do it by checking/clicking on the check box and
> by now, they have already forgotten that, there is one message on the top,
> which is already selected as it was being viewed.
>
> Now, they click on Delete.  So, this makes one extra mail getting deleted,
> though they don't intend to delete it.
>
> Though, I feel, it is the user who is doing the mistake, but, how to avoid
> this happening, even unknowingly.
> --

There's a confirmation preference isn't there?  To have a pop-up confirming
deletes?  Turn it on and lock it?

Simon