[imp] Some of our users are loosing their mails.

[Jan Schneider]

Zitat von ANANT S ATHAVALE <asa at isac.gov.in>:

> ----- Message from Michael M Slusarz <slusarz at horde.org> ---------
>    Date: Thu, 20 Feb 2014 00:03:48 -0700
>    From: Michael M Slusarz <slusarz at horde.org>
> Subject: Re: [imp] Some of our users are loosing their mails.
>      To: imp at lists.horde.org
>
>> Quoting ANANT S ATHAVALE <asa at isac.gov.in>:
>>
>>> ----- Message from Michael M Slusarz <slusarz at horde.org> ---------
>>>    Date: Wed, 19 Feb 2014 23:33:54 -0700
>>>    From: Michael M Slusarz <slusarz at horde.org>
>>> Subject: Re: [imp] Some of our users are loosing their mails.
>>>      To: imp at lists.horde.org
>>>
>>>> Quoting Simon B <simon.buongiorno at gmail.com>:
>>>>
>>>>> On 20 Feb 2014 05:54, "ANANT S ATHAVALE" <asa at isac.gov.in> wrote:
>>>>>> Dear List,
>>>>>>
>>>>>> The users are using horizontal view.  They click on a message and it
>>>>>> gets
>>>>>> displayed at the bottom half.  This also makes check box left to
> that
>>>>>> message getting selected.
>>>>>>
>>>>>> Now, they scroll down to see some other mails and while viewing, they
>>>>>> decide to select some mails which can be deleted without even
>>>>>> opening/seeing.  So, they do it by checking/clicking on the check
> box
>>>>>> and
>>>>>> by now, they have already forgotten that, there is one message on the
>>>>>> top,
>>>>>> which is already selected as it was being viewed.
>>>>>>
>>>>>> Now, they click on Delete.  So, this makes one extra mail getting
>>>>>> deleted,
>>>>>> though they don't intend to delete it.
>>>>>>
>>>>>> Though, I feel, it is the user who is doing the mistake, but, how to
>>>>>> avoid
>>>>>> this happening, even unknowingly.
>>>>>> --
>>>>>
>>>>> There's a confirmation preference isn't there?  To have a pop-up
>>>>> confirming
>>>>> deletes?  Turn it on and lock it?
>>>>
>>>> And/or use a trash mailbox.  So it is not a destructive action.
>>>>
>>>> michael
>>>> --
>>>>
>>>> ___________________________________
>>>> Michael Slusarz [slusarz at horde.org]
>>>>
>>>> --
>>>> imp mailing list
>>>> Frequently Asked Questions: http://wiki.horde.org/FAQTo unsubscribe,
>>>> mail: imp-unsubscribe at lists.horde.org
>>>
>>> ----- End message from Michael M Slusarz <slusarz at horde.org> -----
>>>
>>> The main problem is, they should immediately realise that, they have
>>> deleted a mail accidently.  The users would have either setup Trash
>>> cleanup policy or they may be cleaning up on their own. Realilsing the
>>> mistake later is a problem.
>>
>> At some point, a user has to accept responsibility for pressing the
>> delete button.  You can't make deleting a process that takes seconds
>> every time you do it or else the user wont use your program.
>>
>> IIRC, there was a study somewhere that indicated that the confirm delete
>> file message in Windows was absolutely worthless.  After the first few
>> times it was viewed, people just clicked OK blindly to remove the modal
>> popup whether they meant to delete the message or not.  The popup did
>> nothing to warn them - it was just an annoyance.
>>
>> Same here.  The Trash mailbox exists for precisely this purpose
>> (analogous to the recycle bin on Windows).  Users know to search there
>> if they accidentally remove something.
>>
>> I don't see the need for a modal popup warning in Trash mailbox either. 
>> If people are individually deleting messages from the Trash, they have
>> gone out of their way to go into there, select individual messages, and
>> click Delete.  This is *2* times they have indicated they want to delete
>> that message.  If that is not confirmation that they really want the
>> message deleted, then nothing is. (Again... a modal popup is NOT going
>> to help here for the same reasons as stated above.)
>>
>> Or else you can simply disable deletions in the Trash mailbox and rely
>> on a logintask/cron job to periodically clean out the trash.  Then users
>> could never permanently delete messages on their own.
>>
>> michael
>> --
>>
>> ___________________________________
>> Michael Slusarz [slusarz at horde.org]
>>
>> --
>> imp mailing list
>> Frequently Asked Questions: http://wiki.horde.org/FAQTo unsubscribe,
>> mail: imp-unsubscribe at lists.horde.org
>
> ----- End message from Michael M Slusarz <slusarz at horde.org> -----
>
> I agree with everything.  But, still not clear why a mail should get
> selected when opened for viewing.  If I get a clarification on this, I can
> convince my users.  I know, there may be very genuine technical reason
> behind it, which I am unable to think of.  Please clarify. 
>
> I know, the efforts which has gone through developing this application by
> you is tremendous and it is very easy to question somebody, but when it
> comes to implementation, there will be some technical constraints.
>
> So, just wanted to understand the same, so that, it is easy for me to
> convince my users, why such behaviour.

Because that's exactly what you want or expect from a mail client. If  
you view a message, then click delete, you want to delete exactly that  
message.
-- 
Jan Schneider
The Horde Project
http://www.horde.org/
https://www.facebook.com/hordeproject